Brian Kenny: Communications and social media in times of crisis

Shortly after Brian Kenny joined Harvard Business School five years ago, Wall Street collapsed. Soon, the public and media began leveling attacks at HBS for its role in helping create a finance culture that incited a global economic meltdown. Kenny was at the front lines for the venerable institution’s post-crash soul-searching and developed the ensuing […]

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Samir Mahir: The transformative power of business analytics

As one of only four annual Grand Slam tennis tournaments, The Australian Open garners intense fan interest during nearly every match over the course of two weeks. Tennis Australia, the governing body that hosts the event, has invested heavily in technology to stream real-time data and analysis to fans, coaches and media around the world. […]

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Chris McCann: Building a culture of experimentation

In just under four decades, 1-800-Flowers.com has grown from a single shop on Manhattan’s Upper East Side to a multi-million-dollar empire that delivers everything from chocolates and popcorn to fruit bouquets and, of course, flowers. Along the way, the company has enthusiastically experimented with many different technology platforms, including CD-ROMs, CompuServe, Second Life and Facebook. […]

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Spencer Rascoff: The road from CFO to CEO

Zillow has risen from dot-com curiosity to game-changing public company over the past six years. During that time, the role of the CFO has evolved in kind, according to CEO Spencer Rascoff. He should know. He was CFO of the Web real-estate company during those early days (and CMO and COO, too). Here, Rascoff discusses […]

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Dominic Caruso: Cost versus investment

Dominic Caruso served as head of finance for several of Johnson & Johnson’s businesses before he became vice president of finance and CFO of the corporation in 2007. Because of that depth of experience, he understands well the company’s decentralized management approach. But now, as J&J seeks to double the number of people it serves […]

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Tracey Rothenberger: Reinventing a company while markets are changing

Ricoh Americas Corporation, a subsidiary of Ricoh Company, Ltd., of Japan, has grown rapidly over the past decade through acquisitions, and is now transitioning from a hardware-led to a services-led business. In Rothenberger’s multiple roles as chief operating officer, chief information officer and chief process improvement officer, he has been one of the primary drivers […]

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Gary Crowe: Becoming more agile in a fast-changing environment

Ricoh Americas Corporation, a subsidiary of Ricoh Company, Ltd., of Japan, has grown rapidly over the past decade through acquisitions that have kept its chief financial officers busy with integration issues. But now the company is transitioning from a hardware-led to a services-led business. Actually, Chief Financial Officer Gary Crowe prefers the term solutions, because, […]

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Mark Buthman: Facilitating and framing issues

Kimberly-Clark has a great tradition of innovation. It pioneered five of the eight consumer product categories where it does business, including facial tissues, training and youth pants, and bathroom tissue. Now the company is under pressure to innovate in the way it does business, too, as it drives an ambitious international expansion. Mark Buthman, who […]

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Fernando A. González: Making a more flexible and efficient organization

Since joining CEMEX in 1989, Fernando González has held several senior management positions, including managing country and regional operations, heading strategic planning, and now serving as chief financial officer. To improve its performance, CEMEX launched a comprehensive transformation process, and as a CFO that is also in charge of administration, González plays a key role […]

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Peter Cole: Marriott’s growth formula: data + a personal touch

Despite a tough business environment for the travel industry, Marriott International, which generates almost $12 billion in revenue in 74 countries under brands that range from The Ritz-Carlton to Residence Inn, has barely missed a step. Lately, the 86-year-old firm is in the middle of an aggressive expansion to add more than 600 new properties […]

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Sunil Garg: The line blurs between business and IT

When Sunil “Sonny” Garg became CIO at U.S. energy giant Exelon last year, he already had an impressive leadership resume. He had run the company’s power generation business unit and served as head of human resources. Earlier still, he was an advisor to former Chicago Mayor Richard Daley and to Bill Clinton’s Office of Management […]

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Bill Watkins: Building a new market for a unique product

Long-time technology executive and entrepreneur Bill Watkins re-joined the startup world as chief executive officer of LED lighting company Bridgelux after departing storage kingpin Seagate in 2009. Shortly after his arrival, he invested millions into building a new type of light bulb that has been long imagined by scientists and engineers, but never actually realized. […]

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