Building a bridge between innovation and transformation

For more than sixty years, IBM Research has been the innovation engine of IBM. From helping the Apollo space missions land on the moon to the discovery of fractals; from the technology behind laser eye surgery to Watson, IBM Research continues to define the future of technology in its 12 labs across six continents. The […]

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Patricia Morrison: Making the case for business analytics

As one of the largest healthcare-service companies in the world, Cardinal Health distributes medications, manages pharmacies, manufactures basic medical supplies like surgical gloves, and provides medical technologies and support services. Traditionally each business unit organized its data separately, presenting a major challenge when the company began using data to make better decisions on everything from […]

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Laurie Tucker: Collaborating is the first step toward innovating

Laurie Tucker has grown up with Fedex. She’s been with the global shipping giant for 35 of its 40 years and has worked in finance, IT, e-commerce, logistics and customer service. Now she runs marketing and is involved in developing new products and services for the company. Here, she discusses the path to innovation, the […]

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Divinia Knowles: Transforming the finance department into a business intelligence juggernaut

Divinia Knowles had a rough introduction to the start-up life. When she joined Mind Candy as its first chief financial officer, there was no finance department—just a 1,300-line spreadsheet and scant revenues. In short order, Knowles, who also serves as COO, oversaw the launch of Mind Candy’s big hit, the Moshi Monsters online gaming community […]

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Tariq Shaukat: Finding —and persuading—persuadable customers

Operating 53 locations in seven countries under brands such as Harrah’s, Horseshoe, Planet Hollywood and Caesars Palace, Caesars Entertainment is one of the world’s largest casino and resort operators. CMO Tariq Shaukat oversees all aspects of customer relations, advertising and entertainment for the company while steering the gaming industry’s largest loyalty program, Total Rewards. At […]

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Thomas Malone: Talking about the revolution that’s coming and how it challenges leaders

Thomas Malone, director of the MIT Center for Collective Intelligence, is one of the leading thinkers in the realm of anticipating how new technologies will transform the way work is done and leaders lead. His 2004 book, The Future of Work: How the New Order of Business Will Shape Your Organization, Your Management Style, and […]

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Doug Ulman: Mining public opinion to weather a crisis

What’s your first move after your organization’s larger-than-life founder confesses to a massive fraud in a prime-time interview with Oprah Winfrey? For Doug Ulman, president and CEO of the Livestrong Foundation, it was to post a short message to Facebook and Twitter reminding the public of the foundation’s mission: We fight cancer. Call us now. […]

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John Rogers: Turning to data for growth, even in an economic downturn

J Sainsbury is on a roll. In early October, Britain’s No. 3 food retailer Sainsbury booked its 35th straight quarter of growth. That’s no small feat when you consider the moribund UK economy has sunk plenty of national retailers. Sainsbury’s CFO John Rogers believes the retailer managed the economic downturn so much better than rivals […]

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Teddy Goff: Building a bridge from social media to the President of the United States

Teddy Goff led a team of more than 200 people focused on digital media for President Obama’s re-election campaign. Together they generated more than 133 million video views, ran more than $100 million in online advertising, developed innovative tools to build grassroots communities, and raised more than $690 million. TIME said Goff’s tactics “bordered on […]

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Kristin Russell: The CIO as chief anthropologist

Many CIOs talk about how their jobs are becoming more strategic in nature, but Kristin Russell has a second title to prove it. As the state of Colorado’s CIO, she’s responsible for building, managing and maintaining the IT systems required to deliver critical government services. As secretary of technology, she spearheads the official IT economic […]

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Jeff Goering: Data mining drives big top-line growth for a Super Bowl champion—and the entire NFL

Approaching $10 billion in collective revenue this season, the National Football League is the most lucrative collection of teams in professional sports. Thanks to a revenue-sharing arrangement, most every team profits. But that’s not the only way the league’s 32 franchises have banded together. As Jeff Goering, CFO of the Super Bowl champion Baltimore Ravens, […]

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Michael Oldham: Letting data reveal the secrets of the human brain

Michael Oldham is not your typical neuroscientist. For starters, he came to study the human brain in a rather circuitous fashion. He started his career as a media buyer at an advertising agency. But more importantly, he’s turning the field, well, on its head by using big data and analytics to search for clues for […]

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