Professor Pattie Maes founded the Fluid Interfaces research group at MIT’s Media Lab, where she has worked for over 25 years. Maes’s passion has long been to make technology easier to use by making its capabilities more natural, intuitive and mobile. Her 2009 TED talk, “Sixth Sense,” which describes what those innovations might look like, […]
Curtis Ravenel created Bloomberg’s sustainable business and finance group in 2006 with the goal of using data to improve internal operational efficiencies. Three years later, with $28 million in savings booked, his group branched out from cutting costs to bringing in revenue. Inspired by their own work, they started to work with the product teams […]
Trint CEO and co-founder Jeff Kofman worked with a team of developers to build the cloud-based transcription platform because, as he says, “I’ve lived the problem.” As a 30-year broadcast journalist and war correspondent (ABC, CBS, CBC), Kofman estimates that he’s manually transcribed thousands of hours of interviews. “I understood that there are a lot […]
Lisa Shalett, Startup Investor/Advisor, former Goldman Sachs Partner & Head of Brand Marketing & Digital Strategy
Lisa Shalett (former Goldman Sachs Partner and Head of Brand Marketing & Digital Strategy) talks to IBM’s Robert Schwartz (IBM Global Leader, Strategy & Design at IBM iX) about managing the Goldman Sachs brand and advising startups. Interview 0:00 Lisa’s unusual background in Japanese markets and compliance 5:35 Moving from compliance to marketing 7:36 Managing […]
EJ Achtner, Digital Banking Executive at Bank of America, sits with Robert Schwartz, Global Leader of Strategy and Design at IBM iX, at the Money 2020 conference in Las Vegas to discuss digital transformation in the banking industry. Introduction 0:00 EJ’s role: Synthesizing clients’ digital experiences 4:54 Bank of America’s empathy-driven client experience strategy 7:52 […]
Leland Maschmeyer, Chief Creative Officer at Chobani, talks to IBM’s Robert Schwartz about creatively building a brand in the highly commodified food industry. Introduction 0:00 Leland’s role at Chobani: Defining the role of a modern food company 3:53 Key components of rethinking a food company 7:08 Creativity in product development 9:21 The corporate character of […]
“It’s more than just a product, it’s a story.” Patrick Ip, Google’s Business Innovation Lead, talks to IBM’s Robert Schwartz about developing and marketing around customer experience. Introduction 0:46 Google’s growing appreciation of customer service 2:14 The “story” paradigm of product design 4:15 Google’s research-and-debate process for product design 8:34 Successful marketing: selling the experience […]
John Sheldon (SVP of Innovation Management, Mastercard) talks to IBM’s Robert Schwartz about running the Mastercard innovation lab as an incubator, integrator, and driver of financial inclusion. Introduction and John’s role at Mastercard 0:58 Defining innovation at Mastercard 2:11 Guiding the payment form factor and “experiences over things” 4:26 The innovation lab as incubator 6:58 […]
Jeff Schultz, Executive Managing Director – Industries, Box Inc., & Jade McQueen, Managing Director, Media & Entertainment, Box Inc.
Jeff Schultz (Executive Managing Director, Industries, Box Inc.) and Jade McQueen (Managing Director, Media & Entertainment, Box Inc.) talk to IBM’s Robert Schwartz about orienting around client goals, turning use cases into features, and treating competitors as frenemies. Introduction 0:28 Jeff’s background and role at Box 1:59 Jade’s background and role at Box 4:01 Going […]
IBM’s Robert Schwartz talks about entrepreneurship, creativity, marketing, and finding talent with a panel of digital founders: Ita Ekpoudom, Founder and CEO, Tigress Ventures Josie Hines, COO and co-founder, Art Frankly Aaron Nicholson, co-founder, Studio Transcendent Introduction 0:55 Panelist introductions 3:55 Aaron: AR/VR tech adoption “won’t be as viral” as mobile and social 9:03 What […]
Cemex CEO Fernando Gonzalez talks to IBM’s Robert Schwartz about the digital transformation process: setting goals, maintaining the narrative, and engaging partners. Introduction 1:40 Digital transformation focused on the market 5:05 Opening customers to new offerings by providing basic services first 8:19 Why this is the time for digital transformation 9:50 Where Cemex is in […]
Chobani Chief Creative Officer Leland Maschmeyer talks to IBM’s Robert Schwartz about distilling creative processes into business-ready design thinking. Theme music by Andrew Atkin & Michael Simonelli of Full Stop Art.