Hybrid IT service management

Can’t-miss DevOps and Service Management experiences at World of Watson

IBM World of Watson 2016 is the ultimate data and analytics conference. Celebrating the rise of cognitive computing, it showcases how new technical approaches are changing the way people and machines work together. Throughout the week, you’ll have opportunities to network with 20,000 peers and experts, gain valuable skills from more than 200 hands-on labs […]

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What playing with building blocks can teach you about app development

If you’re like me, you enjoyed playing with toy building blocks growing up. I distinctly remember sitting for hours, creating all kinds of buildings, cars, planes and a number of unidentifiable structures out of these little blocks. The building process is just as important as the management process, so let’s connect toy blocks to IBM […]

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Netcool’s network health dashboard at Cisco Live!

If you plan on attending Cisco Live Las Vegas next week, please drop by IBM Booth #1536 to learn about the latest Netcool innovations in the area of cognitive operations and analytics, including the opportunity to see a demo of our analytics capability. I will also be giving a talk at IBM Booth #1536 titled […]

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Shaping workload scheduling: IBM Workload Scheduler 9.3 FP2

IBM just released Fix Pack 1 for Workload Scheduler Version 9.3 in December of 2015. So why then is a brand new fix pack being published only months later? What is so important that they had to release a new fix pack? Hear the news and insights directly from the experts. Get comfortable and listen […]

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Murphy’s law: How to react quickly to an IT crisis

On the eve of Black Friday, your e-commerce platform can expect a huge volume of users, transactions and sales. In the first 2 hours of the special event the platform is operating as expected, but suddenly, Murphy’s law kicks in. Your web server starts to slow down, transactions do not get completed and the end […]

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Savings in the bank – Using ITOA cognitive capabilities

The IBM Global Business Services (GBS) mantra is: Help your organization fundamentally redesign experiences to create new sources of value Digitally reinvent your operations for great efficiency Transform your entire enterprise through cognitive Recently IBM GBS put an IBM IT operations analytics (ITOA) solution to work for a large financial services customer, resulting in massive […]

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Determine problems using analytics – Part 2

This is the second installment of a two-part series looking into the importance of analytics in IT service management (ITSM). The first part of the series will consider analytics and cognitive trends, and the second will consider IBM Operations Analytics Log Analysis. # # # In my previous blog, we showed how unstructured data can […]

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From the Stone Age to modern times in IT operations

Over the past century, automation has transformed our way of living. It began with the automotive industry when Henry Ford built an affordable modern car, the Model T Ford. But in the early 1900s he also established one of the first moving assembly lines. Since then, automation or mass production has become popular across most […]

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Determine problems with analytics: Part 1

This two-part series will look at the importance of analytics in IT service management (ITSM). The first part of the series will consider analytics and cognitive trends, and the second will consider automation and ITSM as a service. Until recently we had glass house systems, where we accepted the amount of time it took to […]

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