IBM Operations Analytics Advanced Insights 1.3.4 is now available. It is a newly bundled offering of our core cognitive capabilities for the IT operations analytics (ITOA) market. With many servers, storage units, network switches and hypervisors underlying today’s business applications, vetting performance slowdowns and potential problems becomes a challenging task without the tools and insights … Continued

This is the second installment of a two-part series looking into the importance of analytics in IT service management (ITSM). The first part of the series will consider analytics and cognitive trends, and the second will consider IBM Operations Analytics Log Analysis. # # # In my previous blog, we showed how unstructured data can … Continued

Over the past century, automation has transformed our way of living. It began with the automotive industry when Henry Ford built an affordable modern car, the Model T Ford. But in the early 1900s he also established one of the first moving assembly lines. Since then, automation or mass production has become popular across most … Continued

This two-part series will look at the importance of analytics in IT service management (ITSM). The first part of the series will consider analytics and cognitive trends, and the second will consider automation and ITSM as a service. Until recently we had glass house systems, where we accepted the amount of time it took to … Continued

Application managers are under constant pressure to keep applications and their underlying infrastructure up and running, relevant, connected and responsive. But in a hybrid IT environment, the challenges don’t stop there. There are multiple—and often conflicting—priorities demanding your attention: Support customer demands without overwhelming your resources. Manage data and application growth while preserving service levels. … Continued

Once a year we get to say “Happy birthday,” and it is with great pride that I wish a happy 1st birthday to the IBM Performance Management forum for troubleshooting issues. Last year I blogged about troubleshooting and I compared the move of troubleshooting content to the forum to my music collection. “Have you noticed … Continued

Is cognition used to make people or machines better? Cognition in the context of cognitive computing as a tool has the capability to make people’s lives better. It can simplify the mundane and repetitive activities which are not always the fun part of a job. As a species we are driven to find ways to … Continued

Competitors say Netcool is irrelevant today. We say NO WAY! IBM Netcool Operations Insight (NOI) provides the proven and secure operations management solution needed for today’s dynamic and changing environments. If you want to improve operational efficiency and agility by up to 90 percent, then Netcool is the right kind of “cool” for you. In … Continued

Monitoring complex business applications has always been a difficult task. As more applications move to the cloud and include dynamic provisioning of resources, the task becomes even more challenging. Companies would like to identify precursors to an application outage or slowdown within performance characteristics.. With many servers, network switches, storage and hypervisors supporting the business … Continued

In February of last year, Sony’s PlayStation Network (PSN) went down, affecting almost 56 million gamers and users. This was not the first instance. The PSN has experienced problems and outages in the past. However what embittered users most was the generic response from the company, which stated that engineers were investigating the issue. People … Continued

As the next-generation application performance management (APM) solution is designed, one of the key things driving that design and decision-making process is catering to new buyers and users. Gartner states that by 2020 60 percent of APM buyers will reside outside of the IT operations organization, up from less than 35 percent today. This evolution … Continued

Enterprises are becoming increasingly hybrid. You can read all of the details here in the IT Service Management (ITSM) reference architecture for hybrid environments. Two words from that first statement are the most important. The first is “hybrid” and the second, surprisingly, is “increasingly.” There is a lot of confusion around the word “hybrid.” In … Continued