Growing up in the ‘80s, my brother’s Action Man (with Eagle Eyes!) was far more interesting to play with than the needy Tiny Tears doll I had been given. Later in school, subjects like math and science grabbed my attention over home economics and languages. Having therefore always thought of myself as a ‘left-brained’ female, … Continued

Ticket management can be a very expensive exercise because of the large amount of resources, skills and time required to implement it. Consider the resources needed for a large organization to support thousands of employees, desktops, mobile devices, server platforms, third party and in-house applications (not to mention the skills required to keep the process … Continued

“You don’t have to be great to start, but you have to start to be great” is a quote from Zig Ziglar I carry with me. It can be applied to the discussion about the cloud-based networking evolution taking place in the communications industry today. Network function virtualization (NFV) along with software-defined networking (SDN) offer … Continued

In 2015, IBM announced the era of cognitive business, in which systems that can understand, reason and learn are helping companies out-think their competition. Many of the organizations I hear from are excited about the promise of the cognitive era. They are dealing with increasingly complex, hybrid IT environments, and their need for smarter, more … Continued

Cognitive systems can understand the world using senses and interaction, reason using hypotheses and arguments and learn using experts and data. That definition sounds both incredible and scary in a SkyNet sense (to use a Terminator reference). When I think about cognitive IT I often imagine a personal digital assistant attached to the computers in … Continued

In the midst of large changes to the products we own, it can sometimes be easy to miss the smaller additions that could generate real value for our organizations. IBM recently published the third OMNIbus Integrations release of the year, and there have been several additions to capabilities that you should know about. Note that … Continued

A couple of weeks ago, I spent time with one of our development teams near Boblingen, Germany. The mission was to review our progress across operations management areas and plan for major milestones across existing offerings using a methodology called DesignThinking. DesignThinking puts the user’s experience and goals at the center of processes, and reminds … Continued

During one of my European excursions in 2015, a client asked me to reveal my ten-year vision for IT Operations Analytics (ITOA). Needless to say, it stopped me in my tracks. Generally speaking, I’m armed with a two-year offering roadmap for any client meeting. But ten years? How was I going to claw my way … Continued

Shadow IT is the proliferation of information technology (IT) that remains largely unknown and unseen by a company’s business IT department, which is concerning from both a security and a management perspective. Gartner is predicting that by 2016 35 percent of IT expenditure will go toward shadow IT, so what is driving this and how … Continued

In part one, I focused on cognitive computing and examples of problems cognitive computing can be applied to in the context of IT operations. In part two, I consider how cognitive computing can be used to address those problems. The concept of cognitive computing only moved into mainstream conversation over the last decade as a … Continued

Can you guess the number one reason why people attend conferences? If you supposed it was for the entertainment, you are…wrong. It’s education. People fly to places like San Diego, Phoenix, Las Vegas and Orlando because they want to learn. Conference attendees are looking for new information that adds value and makes their time spent … Continued

This two-part series will look at cognitive computing and its current market position, and consider how cognitive can be applied to solve IT operation-related problems. The first part of this series will consider the problems, and the second will consider how the problems in the technology space could be addressed. Cognitive computing and how it … Continued