The goal of my blog post is to demonstrate how IT Service Management and DevOps are perfectly complimentary, despite the modern myth of the two being enemies. What is DevOps? Since 2009, solution delivery practices known as DevOps have been gaining momentum within enterprises that typically previously enforced separation between development and IT operations.  The … Continued

Contrary to some discussion threads on social media and other places, ITSM is far from “dead”.  In fact, I think this is a great time to be an ITSM professional.  Why? The need for efficient, transparent and repeatable processes by which organizations can effectively manage the lifecycle of their services has never been greater.   With … Continued

IBM Global Technology Services (GTS) host and manage critical business applications for several high-profile customers in northern Europe, including banking and airline service applications. IBM GTS continue to secure new business because of their ability to quickly onboard new clients and services at scale. But GTS Nordic really leads the way in their decision to … Continued

Instant communication empowers you to take fast and informed business decisions. Skype for Business Server is the perfect companion to speed up business communications. You can use Skype for Business Server to exchange instant messages, set up meetings and video conferences and transfer documents. Skype for Business Server assists with communicating important business decisions efficiently … Continued

This blog is definitely going to show my age. A very young me (practically embryonic as it had to have been the mid-80s) watches the original Star Trek series. The set of the USS Enterprise begins to shake, and Scotty, my personal favorite, utters, “Captain, I don’t have the power.“ Later, as the drama builds, … Continued

The IT equivalent of peanut butter and jelly. We love it when good things come together–peanut butter and jelly, chocolate and milk, and even Batman and Superman–so we were thrilled when we found a great way to integrate Apache Hadoop and IBM Workload Automation. For those not in the know, Apache Hadoop is an open-source … Continued

DB2 database systems are critical because they deal with large amounts of historical and transaction data that are important to the running of business operations. Database administrators need detailed analyses of key performance indicators that let them control and tune the performance of DB2 database environments. Administrators must proactively diagnose the performance, health, and availability … Continued

IBM Operations Analytics Advanced Insights 1.3.4 is now available. It is a newly bundled offering of our core cognitive capabilities for the IT operations analytics (ITOA) market. With many servers, storage units, network switches and hypervisors underlying today’s business applications, vetting performance slowdowns and potential problems becomes a challenging task without the tools and insights … Continued

This is the second installment of a two-part series looking into the importance of analytics in IT service management (ITSM). The first part of the series will consider analytics and cognitive trends, and the second will consider IBM Operations Analytics Log Analysis. # # # In my previous blog, we showed how unstructured data can … Continued

Over the past century, automation has transformed our way of living. It began with the automotive industry when Henry Ford built an affordable modern car, the Model T Ford. But in the early 1900s he also established one of the first moving assembly lines. Since then, automation or mass production has become popular across most … Continued

This two-part series will look at the importance of analytics in IT service management (ITSM). The first part of the series will consider analytics and cognitive trends, and the second will consider automation and ITSM as a service. Until recently we had glass house systems, where we accepted the amount of time it took to … Continued

Application managers are under constant pressure to keep applications and their underlying infrastructure up and running, relevant, connected and responsive. But in a hybrid IT environment, the challenges don’t stop there. There are multiple—and often conflicting—priorities demanding your attention: Support customer demands without overwhelming your resources. Manage data and application growth while preserving service levels. … Continued