Customer experience and engagement

IBM’s Product Environmental Stewardship Program

Climate change, global warming, greenhouse gases, ozone depleting substances, lead contamination – these are phrases we hear all the time in the news. Each of us are trying to complete our piece of the puzzle for a better environment, but what should manufacturers do when designing their products? At IBM Systems, we have had a […]

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Inside the Client Centers pt. 3: An education

In parts one and two of our “Inside the Client Centers” series, we introduced you to the Client Centers and why they are an integral resource for IT leaders working to drive business innovation and control costs. We also shared a recent success story, building and testing an application environment for a major South American […]

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IBM Systems technical events: “What’s the difference?”

Recently I’ve been asked quite a bit about the IBM Systems tech events being hosted in the US, specifically “What’s the difference between them?” The short of it: not much. IBM Systems Technical University events are designed to provide technical education to clients, IBM Business Partners and IBMers. The TechU events feature a wide range […]

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How cognitive computing will revolutionize the retail industry

Did you know that 91 percent of retail executives familiar with cognitive computing believe it will play a disruptive role in their organization? Even more significant: 94 percent intend to invest in it, according to the IBM Institute for Business Value’s recent report, “Thinking like a customer.” Is your business in that faction? The retail […]

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Inside the Client Centers pt. 2: The personal touch

In part 1 of our “Inside the Client Centers” series, we explored the expertise available inside IBM Client Centers across the world, and introduced you to our engineers, architects and inventors busy introducing the latest products and offerings to clients. As a program manager at the Client Center in Poughkeepsie, I see many clients from […]

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Inside the Client Centers pt 1: Rock and roll

I recently had the opportunity to spend some time at the Rock and Roll Hall of Fame, that iconic museum on the shores of Lake Erie in the great city of Cleveland, Ohio.  Built by I.M. Pei, the architecture of the museum is stunning, geometric forms and a pyramid rising beautifully against the backdrop of […]

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DevOps for z Systems provides leading edge function day one

IBM takes pride in offering day one development tooling support for emerging technologies available within IBM z Systems. Applications delivered on complex or emerging environments require development tools that can scale to the complexities of the work you do. With day one support, you don’t have to worry about these complexities and issues. Take IBM […]

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A new user experience with the new Control Desk UI

In an unpredictable world, maintaining quality of service requires the right infrastructure strategy and management tools. The right management capabilities ensure that services meet continuously rigorous demands for superior availability. A new update of IBM Control Desk on SaaS released delivers plenty of new capabilities for self-service users and administrators. The latest deliverable, coming after […]

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Support always-on services with IBM z Systems

In today’s hyperconnected world, it’s no longer enough to have a digital presence like a mobile channel or e-commerce website. The extra mile to strive for is interactive engagement at a cognitive level through bi-directional communication and always-on services. This type of engagement should be achievable no matter what the preferred medium is, whether face-to-face, […]

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