Customer experience and engagement

DevOps for z Systems provides leading edge function day one

IBM takes pride in offering day one development tooling support for emerging technologies available within IBM z Systems. Applications delivered on complex or emerging environments require development tools that can scale to the complexities of the work you do. With day one support, you don’t have to worry about these complexities and issues. Take IBM […]

Business activity monitoring: Bring visibility to your business processes

Do you want to get more insight into your business processes? I regularly hear from organizations that are struggling to see what’s happening behind the scenes. They are collecting process data but don’t have easy ways for business people to summarize, consume and gain actionable insight from this data. They want to be more agile […]

A new user experience with the new Control Desk UI

In an unpredictable world, maintaining quality of service requires the right infrastructure strategy and management tools. The right management capabilities ensure that services meet continuously rigorous demands for superior availability. A new update of IBM Control Desk on SaaS released delivers plenty of new capabilities for self-service users and administrators. The latest deliverable, coming after […]

Support always-on services with IBM z Systems

In today’s hyperconnected world, it’s no longer enough to have a digital presence like a mobile channel or e-commerce website. The extra mile to strive for is interactive engagement at a cognitive level through bi-directional communication and always-on services. This type of engagement should be achievable no matter what the preferred medium is, whether face-to-face, […]