“You KNOW ME”: The high-tech / high-touch growth formula that makes business soar

AI, Platform economics, Real-time analytics

Do you remember the hoopla about a million years ago when The Ritz Carlton began saying, “Welcome back” to guests who had stayed at their properties before? At the time, this level of personalization was the pinnacle of customer service, magical even. In the digital age, it’s table stakes. Today, we expect the companies we more

What’s driving investment in engaging experiences?

Internet of things, Mainframes, Platform economics

Many enterprise leaders are focused on providing a more engaging experience for customers. Consumer expectations have evolved over the past few years, both in terms of how accessible services should be for users, and the personalization of their experiences. Consumers have a vast amount of information available on alternative options using marketplaces, comparison sites and more

Deep learning performance breakthrough

AI, Deep learning, Machine learning...

Have you noticed that interest in artificial intelligence (AI) has really taken off in the last year or so? A lot of that interest is fueled by deep learning. Deep learning has revolutionized the way we use our phones, bringing us new applications such as Google Voice and Apple’s Siri, which are based on AI more

Building the workforce for the cognitive era

Academic initiatives, Blockchain, Ecosystem & partners...

Mainframes are the core infrastructure system for many of the world’s leading businesses, including 92 of the top 100 global banks, the 10 top insurers and 18 of the top 25 retailers. Given the importance of these systems to their businesses, clients often ask what IBM is doing to help ensure a strong pipeline of more

The confluence of cloud, mainframe and flash

Flash storage, Hybrid cloud storage, Mainframes...

IBM mainframes were doing cloud long before cloud was cool. Since 1964, forward-thinking organizations have leveraged the power of IBM mainframes to build greater business value, reduce cost and create competitive advantage. In the 21st century, IBM z Systems help cognitive businesses around the world gain real-time insight from big data analytics, deliver agility and more

Customer behavior dictates retailer actions

In today’s retail environment, customers clearly have the upper hand. They decide where they shop, how they research purchases, and when they buy. And with the ubiquity of mobile devices, they choose when to launch your store’s mobile application, and what to post on social media about you. These interactions, or events as we call more

Cognitive computing in retail: Myth or reality?

There is no doubt that banking, financial services and telecommunications companies are the leading adopters of information technology (IT). They score high on the IT adoption maturity curve. Healthcare, retail and others are also moving fast to catch up with newer technologies such as cognitive to improve customer experience and business processes. Retail companies are more

What’s the worst holiday gift for an IT pro?

It’s the most wonderful time of the year–a time for vacation, spending time with loved ones, online shopping and giving thoughtful gifts. For IT teams across the globe, it’s a time when the performance of their applications, mobile websites, networks and technology is of utmost importance. Any service interruptions have the potential to cause public more

How retailers are using analytics to transform customer engagement

Digital transformation

The rules of retail continue to evolve. New competition disrupts anything status quo. As e-commerce and mobile technologies become key drivers of business, retailers face waves of market disruption. So how are today’s executives transforming the way they do business and staying in the game? The biggest risk to retailers used to be a new more