IT project

Six ways to effectively employ Design Thinking

IBM Systems Lab Services, Services

I’ve been training people in Design Thinking for a few years. When I utter the words, “Design Thinking,” I can place people’s reactions into three categories based upon their eyes: A blank stare, indicating, “What’s that?’ The twinkling eye, suggesting, “Yes, that!” Or, eye rolling, which usually means, “Oh brother, not that.” Addressing the blank ...read more


Seven keys to successful project management

IBM Systems Lab Services, Services

After 20-plus years of IT project management for IBM, I’ve thought considerably about what makes the difference between successful and less successful projects. Whether it’s a server migration, software installation or another IT project, the factors that make a successful or troublesome client engagement are fairly consistent, and the project manager plays a critical role ...read more