business process

Mobile capabilities with IBM Business Monitor

Where will you be when you need to know how your business process is performing? Let’s say you’ve just heard that the company CFO would like to have fresh numbers on sales and expenses for a session that is going to start in a few minutes with your regional executives. You notice your colleagues frantically ...read more


Get started on your cognitive journey: Part two

In Part 1, we talked about how to apply some of the Watson Languages services to help you gain insights from information that are hiding in your customers’ communication. Now we are going deeper to discuss how to apply machine learning, which is the core of a cognitive system, to guide your business operations. Apply ...read more


Cognitive business operations means business opportunities

It’s what’s known as cognitive business: In an interview with Fortune, IBM Chairman, President and CEO Ginni Rometty said that a new technological era is upon us, one that marries digital business with digital intelligence. There’s still a long way to go before digital intelligence becomes the standard, but Rometty recommended five areas where a ...read more


Cognitive business operations at InterConnect

I am excited to have the opportunity to talk to our customers and partners about a new area we are evolving on the IBM Smarter Process platform called cognitive business operations. The idea here is that we want to infuse daily business operations with the power of cognitive computing to assist with processes and decisions ...read more


Business processes and decisions in the cognitive era

Digital transformation

Business is changing and moving in new and innovative directions. Customer insights from multiple channels: cloud, mobile, social, the Internet of Things and cognitive computing are shaping how business gets done, and redefining business processes, responsiveness and relationships with customers. Disruptive business models that take advantage of what’s possible offer great potential to act in ...read more


Get social with IBM Systems at InterConnect 2016

Cloud computing, Mainframes, Power servers...

IBM InterConnect 2016 is just a week away, and IBM Systems will be there at the center of the action, with tons of learning sessions, client stories, an EXPO presence and more. Whether you’re attending InterConnect in person or following the action remotely, there are numerous ways that you can stay in touch with what’s ...read more


Disruptive trends in customer centricity with IBM ODM Advanced

Part 2 – Towards Cognitive, Proactive, Real-time and Contextual Customer Centricity In Part 1 of this two-part series, I highlighted the importance of customer centricity in a highly competitive market where businesses are striving to follow more customer-centric approaches to attract customers. I also discussed contextual and real-time customer centricity. I talked about how I ...read more