Where will you be when you need to know how your business process is performing?
Let’s say you’ve just heard that the company CFO would like to have fresh numbers on sales and expenses for a session that is going to start in a few minutes with your regional executives. You notice your colleagues frantically calling support staff to generate and send reports in time for the meeting. You access Business Monitor reports from your iPad and share those reports during the meeting. Not only is the report information continuously updated, but you are also able to drill down to show product level, team performance and other data using those numbers.
Recently there has been a strong focus on compliance for certain types of transactions. While on your way to a conference, you receive a compliance alert for one of these transactions. Fortunately the alert from Business Monitor contains details on the transaction and the issue along with business information revealing that the alert is related to a significant transaction with a key customer. Normally these issues are processed the next business day by a group of specialists, but that would mean it would carry over into the weekend, and could lead to a potential customer satisfaction issue. Armed with this detailed information, you are able to contact the customer directly and resolve the problem later that day while avoiding any negative consequences.
Understanding the status and completion time for a few critical processes is vital to reaching the aggressive business goals set out for the division this quarter. Color-coded key performance indicators from Business Monitor allow you and your team to view these measurements in real time while comparing them to their desired ranges and targets (shown below displayed on an iPhone).
You can also use a milestone view of the processes with annotations and colors that display current status on your iPad. From this display, you can see that a simple validation step has caused a problem for an unusually large number of processes. If this remains undetected, it could cause downstream issues with multiple dimensions of negative impact.
Views of real-time business measurements allow you to focus on what is important and highlight and resolve potential problem areas more quickly.
These types of measurements are often difficult or impossible to calculate, as the activities in the process may occur on different systems in the enterprise or may even include partner activities. Business Monitor can measure these cross-system processes and display the results in real time.
Business activity monitoring can lead to a wide range of business improvements including increased profitability, customer satisfaction, better team productivity and reduced risk.
The beginning of 2018 saw the launch of IBM’s scale-out family of IBM POWER9 servers. Previously, IBM launched the AC922 server, the AI and HPC-dedicated system with embedded GPUs, a truly revolutionary offering in this space. But what is the story behind the POWER9 server? The secret lies in the POWER line of processors, graduated […]
In parts one and two of our “Inside the Client Centers” series, we introduced you to the Client Centers and why they are an integral resource for IT leaders working to drive business innovation and control costs. We also shared a recent success story, building and testing an application environment for a major South American […]
You know the saying, “an ounce of prevention is worth a pound of cure”? It’s a famous after-the-fact phrase, meaning it is a phrase you often hear used by folks outside the situation, looking in and saying “I told you so.” But nonetheless, no matter who is using it and when, it is often very […]