Cloud computing

Inside the Client Centers pt. 2: The personal touch

Share this post:

In part 1 of our “Inside the Client Centers” series, we explored the expertise available inside IBM Client Centers across the world, and introduced you to our engineers, architects and inventors busy introducing the latest products and offerings to clients.

As a program manager at the Client Center in Poughkeepsie, I see many clients from various industries coming through our doors with little to no idea as to what to expect from our teams. The fact is, the IBM Systems Client Centers are a tremendous and often untapped resource.  We offer a personal touch, along with the ability to keep pace with the latest breakthroughs in technology.

Clients tend to be referred to us from an account team within IBM when they’d like to test their application on an IBM solution.  Whether we’re talking IBM Power Systems, IBM z Systems or IBM Storage, we help them come up with a solution customized to their specific needs.  We assist clients in exploring new IBM Systems solutions, such as blockchain, cognitive and cloud.

Recently we hosted an effort for a major bank in South America.  They wanted to test an important banking application on POWER8 to ensure their application worked as expected while achieving their target performance goals.  This client was referred to us by a Banking Analytics Chief Architect within IBM.  He told them that the Client Center could provide a dedicated environment that would allow them to test their application while using their data gathering results based on a real solution. This solution could be implemented by the client’s company.

We provided two different cloud environments, AIX and Linux Big Endian, on a POWER8 system for them to install and test their application. The environment also included a robust SW stack of DB2, SPSS, Datastage and Cognos. In this case, they needed additional environments to examine their results which is quick and easy to provide in the cloud environment.

The banking executives were thrilled with the results, and we won their business.  Lately, because of bank mergers, we have had several engagements with bank clients who have outgrown their infrastructure. Suddenly they find themselves in a position where their normal overnight batch processes take eight hours to complete instead of two and they need help getting that eight back to two. Client Center services aim to define solutions that support customer growth, proving their application performs best using an IBM Systems solution.

We invite you to come and see the results for yourself. Get the personal touch with IBM by clicking here or you can email us here.

Read part one of this series here, and you can find part three here.

More stories

Insights from Forrester study: Effective Hybrid Multicloud Strategy

Cloud computing, Hybrid cloud, Multicloud

Considering recent rapid growth of public cloud usage and the airtime dedicated to if, what, and how to migrate workloads to cloud, it may seem like a mystery how organizations are using on-premises IT infrastructure. However, nine out of 10 organizations we surveyed say that on-premises infrastructure is a critical part of their hybrid cloud ...read more


Fail fast (and better) in AI development with IBM Watson

AI, IBM Systems Lab Services, Services

Is the fail fast methodology relevant in the context of AI application development? Absolutely. Given that enterprise AI computing is still in its infancy, failing fast with quick turnaround times is critical for the development of AI applications. This entails adopting a flexible end-to-end machine learning pipeline for training workloads at the beginning of the ...read more


The Top 10 storage moments of 2019

Cloud computing, Multicloud, Storage

2019 was a big year for IBM Storage, with a slew of exciting launches of new solutions, fascinating and valuable reports, and deep dives into the ways in which storage can help your organization continue to innovate and drive value from your oceans of data. But amongst all that great news, what stands out as ...read more