Jeanne Bliss pioneered the role of the Chief Customer Officer and is an architect of the customer experience movement. Since 1983, she’s been a Chief Customer Officer at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Through her firm CustomerBliss she coaches global executives on how to earn admirable growth by improving lives. She is considered the “godmother” of customer experience, through her four international books on the subject, over 2000 keynoted delivered around the world, and her commitment to cofounding the Customer Experience Professionals Association.
Articles by Jeanne