What it will take to enable trusted, transparent and efficient supplier collaboration

By | 4 minute read | May 26, 2020

Today’s supply chains are a complex, global network of networks. Thanks to the increasing sophistication of everyday products and services – from cell phones to automobiles – supply chains often rely on four tiers of suppliers or more to deliver finished goods.

That volume of suppliers, the global spread of supply chains, and a lingering dependence on manual processes, make answering simple questions hard. “What’s the status of my order, shipment or invoice?” becomes an hours-long endeavor involving emails, Excel spreadsheets and piecing together a trail of individual business documents, often in the form of Electronic Data Interchange (EDI). Identifying and effectively managing disruption is also harder, especially when you consider that while most supply chain professionals collaborate primarily with tier 1 suppliers – a whopping 40 percent of supply chain disruptions occur among tier 2 to tier 10 suppliers.

Finally, for all its benefits in terms of lower-cost labor and materials, globalization has also introduced new complexity and risk. The current global pandemic is the ultimate example. More than 980 of Fortune 1000 companies have tier 2 suppliers in China. When lockdown went into effect in the region, many companies were unable to pivot quickly enough. Since most didn’t have visibility into tier 2 suppliers, they didn’t realize they had dependencies until they were informed by tier 1 suppliers. Then, they were unable to find, validate and onboard reliable, new suppliers in other regions – and it showed, on production lines, in warehouses and on supermarket shelves worldwide.

The good news is, there is a practical path forward to enable trusted, transparent and efficient supplier collaboration. Two key recommendations coming out of the World Economic Forum right now are digitization and prioritizing data security and privacy across your multi-enterprise supply chain. I couldn’t agree more.

The future of supplier collaboration is intelligent, digitized and self-serve to improve data quality, ensure information immediacy, and reduce disputes across your supply chain. It is built on a secure foundation of transparency and trust, which enables more strategic relationships to help you reduce cost, mitigate risk and drive innovation.

IBM clients are already enabling deeper supplier collaboration to create net-new value for their customers. My favorite recent example is a leading global logistics provider that is helping a major manufacturing customer shift from producing cars to ventilators. With IBM Sterling Supply Chain Business Network, this logistics provider can offer its customer frictionless connectivity with countless new suppliers to quickly and cost-effectively obtain the hundreds of unique parts needed to make nearly 30,000 ventilators. Together, they’re helping close the gap on critical medical equipment shortages across the US.

To continue helping clients minimize the complexity of supplier onboarding and collaboration, I’m excited to announce several innovative new capabilities in this space – along with key offers that IBM is making available to clients at a discount or at no charge for a limited time, in support of the COVID-19 pandemic.

  • IBM Sterling Business Transaction Intelligence Multi-Enterprise provides your line-of-business users with real-time visibility into the lifecycle of B2B transactions. This enhanced edition also leverages IBM Blockchain so you can extend that visibility across your supplier networks, creating a secure, shared single version of the truth for B2B transactions. Immediately deepen trust, transparency and collaboration with trading partners – and minimize disputes – with invitation-only blockchain access that allows everyone to see the same chronological history of events and documents. Embedded AI also provides proactive discrepancy alerts to help you quickly identify and get ahead of disruptions.
  • IBM Sterling Transaction Manager and IBM Sterling Catalog Manager are designed to help you improve collaboration by simplifying onboarding and digitizing and automating B2B transactions with trading partners – including smaller partners that lack the technology and expertise to support EDI transactions. Sterling Transaction Manager provides a digital solution for procure-to-pay and order-to-cash cycles. Non-EDI partners simply log-in to a web portal to receive purchase orders and send order acknowledgements, shipping notices, and invoices. The Sterling Catalog Manager lets non-EDI suppliers and trading partners easily upload and maintain product information across multiple catalogs via the cloud-based, web portal.
  • IBM Rapid Supplier Connect is a new, COVID-driven digital solution that makes it possible for healthcare and government buyers and suppliers to quickly find each other – including non-traditional suppliers collaborating to help keep hospitals and key support organizations ready. It brings together existing solutions like Trust Your Supplier from Chainyard, IBM Sterling Inventory Visibility and Sterling Supply Chain Business Network, to provide emergency supplier onboarding and inventory availability so buyers can find new critical goods suppliers with speed and confidence.

These solutions are just a few of the ways we’re helping clients across industries to deepen collaboration with suppliers to create smarter, more innovative and resilient supply chains.

For more insight into these solutions – and to learn more about related COVID offers – read the other blogs in this series: