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8 ways to modernize your IT management for a product-centric organization

Successful digital transformation is fundamentally rooted in IT functions. Many of the traditional ...

Why is meaningful digital transformation hard for enterprises? Here are 2 common culprits

The Evolution of Transformation Business as usual simply doesn’t work with today’s continual ...

How a data driven customer experience puts automakers in the driver’s seat

A visit to an automotive dealership has traditionally served as the cornerstone of the customer ...

Four steps to build a more transparent and resilient supply chain through risk management

Today’s supply chains are high-performing, globalized machines. With leaner supply chain ...

Powering digital transformation for 2021 and beyond

Many companies have accelerated their plans to become digital-first businesses over the past few years, developing the cloud-based foundations needed for digital transformation. The global pandemic has only amplified this urgency. As we move into ...

Banks can meet the challenges of personalization with security-rich hybrid cloud

Industries like banking, government and healthcare face more challenges when it comes to delivering ...

5 foundations of an open multicloud architecture

As the pandemic continues to accelerate the adoption of digitized services, cloud providers are developing and publishing more digital cloud services. According to IDC, “Digital transformation drives disruption in how businesses create and deliver ...

10 minutes to a more flexible contact center

In contact centers around the world, change has been the constant of 2020. Agents have largely shifted to remote workstations, virtual agents are being deployed to keep up with customer inquiries, and businesses are making tough decisions to combat ...

Your customer data is personalization gold. Eight principles to mine it effectively.

Imagine you’ve built a village atop a gold vein. This gold vein could unlock the potential of your...