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The new frontier: Industries navigate supply chain challenges quicker with demand sensing
Time isn’t a luxury that businesses have when it comes to forecasting demand for supply during our...
Why a great personalization strategy matters now more than ever
As consumers grapple with their “new normal” and the rapid pace at which it evolves, their ...
Customers need more meaningful digital engagement in times of crisis
Customers continue to be won and lost based on the quality of their experiences, now more than ever...
To improve customer experience, agents need a new best friend: AI
Customer service representatives (CSRs) are the face of your brand; skilled and empowered reps are ...
A field guide to managing hybrid IT complexity
It’s a given that digital technology is dominating today’s business. Whether you follow the news, analyze stock markets or talk to industry experts, digitalization is disrupting many business models and will continue to do so. Based on analysis ...
U.S. banks must embrace digital reinvention
For the past decade, return on equity provided by banks has been flat and far below historical averages. Profits and revenue are stagnant. Banks must innovate and reinvent to find new ways to grow. The path to success is driven by placing focus on ...
Shaping the future of the Cognitive Enterprise
The next generation of the Cognitive Enterprise is evolving in real time – some may say at warp speed. Two years ago, the debate centered on whether incumbent companies facing disruptive upstarts in their industry could survive. Those incumbents ...
Intelligent, AI-driven technology support gains momentum
2019 provided a steady stream of information and discussions about the rise of the digital workplace and the potential of cognitive and AI to optimize the worker experience. Forces of change in the workplace are undeniable, with every aspect of our ...
Digital reinvention for insurance: Differentiating through IoT, analytics and UX
No matter how good your customer experience is, it can always be better. Financial services ...
From CMO to CXO – The data-driven journey towards building...
by Matt Candy
What is the circular economy and how your company can ...
by Andre Ribeiro
Resiliency orchestration: The answer to disaster recovery ...
by Chandra Sekhar Pulamarasetti
