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Disruption lessons learned from an enterprise supply chain
As a supply chain professional, I am always looking for ways to help organizations better prepare for the unpredictable—especially, as we currently continue to experience such intense disruption. Here are some workflow transformation lessons the ...
Business-continuity imperatives in a time of unprecedented challenge
It’s not hard to imagine one of the 2020 images of the year will be a grid of coworkers on a video...
How your supply chain can prepare to address disruptions
You can’t predict the future, and we can agree disruption is inevitable. However, you can prepare for these disruptions. In order to quickly react to escalating situations and help reduce impact, supply chain leaders need to consider enhancing ...
Data insights for utilities lessen energy disruptions and improve customer service
The lights again went out in California, and this time, the outage wasn’t directly caused by ...
The power of reinventing your workflows
In November 2019, IBM commissioned Forrester Consulting to investigate the modernization of business processes and workflows by conducting an online survey of 450 global decision makers. Forrester found that firms understand the need to modernize ...
To improve customer experience, agents need a new best friend: AI
Customer service representatives (CSRs) are the face of your brand; skilled and empowered reps are ...
U.S. banks must embrace digital reinvention
For the past decade, return on equity provided by banks has been flat and far below historical averages. Profits and revenue are stagnant. Banks must innovate and reinvent to find new ways to grow. The path to success is driven by placing focus on ...
Agile transformation and the critical role of HR in creating positive, lasting change
Modern enterprises recognize that strategic agility is good for business. Agile transformations ...
Tackling global uncertainty with agility and technology
The technological and economic transformations of the past decade have been some of the most dramatic in history—and they help explain much of the uncertainty business leaders are now confronting. To succeed in the decade ahead, leaders must be ...
