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Manage mission-critical workloads in the cloud the smart way
Enterprises are entering a new phase in their cloud migration. Having moved their non-critical ...
Automation is the future of IT resilience
A new survey by Forrester Research commissioned by IBM estimates that usage of automation in IT resilience processes will nearly double in the next two years. Hybrid multicloud adoption is also on an upward trajectory, with 70% of IT leaders ...
Operations leaders get more from automation with an intelligent platform
Build resiliency and increase adaptability with automation & AI
Cognitive care: Empowering the agent experience with AI
Customer service representatives (CSRs) are the face of your brand. In the age of hyper-personalization and rising consumer expectations, agents can’t do it alone, and need a new best friend to help keep them afloat: Artificial Intelligence (AI). ...
AI turns untapped data into tech support insights
As data continues to grow at staggering rates, enterprises are grappling with how to manage it. They’re sitting on virtual goldmines of tech support insights, yet how to deploy artificial intelligence and analytics effectively can be a struggle. In...
A cognitive supply chain control tower sees over mountain-sized production and delivery obstacles
There’s no time like the present — unless you run a supply chain. Shepherding products, ...
8 envy-inducing traits of the future workspace
Most conversations about the future of work underscore two key considerations — user experience and the technology that enables it. For good reason: Technology increasingly factors in when it comes to where people want to work. A January survey by ...
Cognitive solutions creating closer relationships with banking customers
The financial environment is changing quickly. The world in which banks make money by converting ...
Is it time for my company to jump on the composable architecture bandwagon?
Composable architectures are quickly becoming a feature of the modern enterprise. In its Hype Cycle ...
From CMO to CXO – The data-driven journey towards building...
by Matt Candy
What is the circular economy and how your company can ...
by Andre Ribeiro
Resiliency orchestration: The answer to disaster recovery ...
by Chandra Sekhar Pulamarasetti
