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How AI-powered automation is giving people superhuman abilities
Jerry Cuomo is an IBM Fellow & CTO of Automation at IBM. He is recognized as a prolific ...
Intelligent automation uses advanced AI to give humans the gift of time
Mike Gilfix is VP of IBM Automation and Chief Product Officer, ensuring a close alignment between ...
Japan Airlines soars to new heights with hybrid multicloud infrastructure
Japan Airlines has a vision: to serve as the world’s most preferred and valued airline. This ...
The Smart List: BRF simplifies hybrid multicloud management
The Smart List features innovative stories of leading IBM Services clients and partners. View more client stories here. Managing the complexity of hybrid multicloud environments is central to digital transformation. Just ask BRF. One of the largest ...
Manage mission-critical workloads in the cloud the smart way
Enterprises are entering a new phase in their cloud migration. Having moved their non-critical ...
Automation is the future of IT resilience
A new survey by Forrester Research commissioned by IBM estimates that usage of automation in IT resilience processes will nearly double in the next two years. Hybrid multicloud adoption is also on an upward trajectory, with 70% of IT leaders ...
Operations leaders get more from automation with an intelligent platform
Build resiliency and increase adaptability with automation & AI
Cognitive care: Empowering the agent experience with AI
Customer service representatives (CSRs) are the face of your brand. In the age of hyper-personalization and rising consumer expectations, agents can’t do it alone, and need a new best friend to help keep them afloat: Artificial Intelligence (AI). ...
AI turns untapped data into tech support insights
As data continues to grow at staggering rates, enterprises are grappling with how to manage it. They’re sitting on virtual goldmines of tech support insights, yet how to deploy artificial intelligence and analytics effectively can be a struggle. In...
From CMO to CXO – The data-driven journey towards building...
by Matt Candy
What is the circular economy and how your company can ...
by Andre Ribeiro
Resiliency orchestration: The answer to disaster recovery ...
by Chandra Sekhar Pulamarasetti
