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Talent acquisition leaders identify the challenges of hiring in a post-pandemic world

With reduced recruiting levels and the need to deliver a more resilient workforce, the job of talent...

How AI-powered automation is giving people superhuman abilities

Jerry Cuomo is an IBM Fellow & CTO of Automation at IBM. He is recognized as a prolific ...

Intelligent automation uses advanced AI to give humans the gift of time

Mike Gilfix is VP of IBM Automation and Chief Product Officer, ensuring a close alignment between ...

Japan Airlines soars to new heights with hybrid multicloud infrastructure

Japan Airlines has a vision: to serve as the world’s most preferred and valued airline. This ...

Simplifying hybrid IT management is critical in a digital-first world

The Smart List features innovative stories of leading IBM Services clients and partners. View more ...

Manage mission-critical workloads in the cloud the smart way

Enterprises are entering a new phase in their cloud migration. Having moved their non-critical ...

Automation is the future of IT resilience

A new survey by Forrester Research commissioned by IBM estimates that usage of automation in IT resilience processes will nearly double in the next two years. Hybrid multicloud adoption is also on an upward trajectory, with 70% of IT leaders ...

Operations leaders get more from automation with an intelligent platform

Build resiliency and increase adaptability with automation & AI

Cognitive care: Empowering the agent experience with AI

Customer service representatives (CSRs) are the face of your brand. In the age of hyper-personalization and rising consumer expectations, agents can’t do it alone, and need a new best friend to help keep them afloat: Artificial Intelligence (AI). ...