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Your customer data is personalization gold. Eight principles to mine it effectively.

Imagine you’ve built a village atop a gold vein. This gold vein could unlock the potential of your...

How to manage complexity and realize the value of big data

What would the world look like if every business decision was well documented and driven by big data? Rapid technical advancements in advanced analytics, AI and blockchain suggest we might not have to wait too long to find out. With more than 150 ...

3 Unexpected truths about AI and technical support

Data in our world is ever-growing, streaming in from device sensors, IoT and millions of digital transactions across industries. We need new technologies such as artificial intelligence to analyze all the data. What does that mean for us at an ...

AI turns untapped data into tech support insights

As data continues to grow at staggering rates, enterprises are grappling with how to manage it. They’re sitting on virtual goldmines of tech support insights, yet how to deploy artificial intelligence and analytics effectively can be a struggle. In...

How predictive maintenance impacts ATM support and customer satisfaction

In some ways, ATMs are like your children. If you walk into your kid’s bedroom and notice that it...

Industries get more from automation with an intelligent platform

If your enterprise is implementing or considering hybrid cloud automation, you know what you stand ...

Data analytics guru Milena Arsova travels the globe championing ATM predictive maintenance

If you’re looking for your daily dose of inspiration, meet Milena Arsova, technology and ...

Service 4.0 helps spur predictive maintenance adoption

Predictive Maintenance (PdM) is a popular topic, especially in the industrial and aerospace fields. It has been around for a while, but gained traction with IoT, digitization and Service 4.0. Yet, while many companies are exploring predictive ...

Three opportunities for the emerging data economy of driverless cars

If data is the new oil, as some say, self-driving cars will be tapping into a new — and extremely ...