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Meet ‘VAT’ – here’s why virtual agent technology should be your next hire
People are more dependent now than ever before on digital channels. For everything from digital ...
3 considerations for rethinking your IT inventory management approach
What do you do when it’s 2 AM, you’re experiencing an outage on your critical server and you ...
Enterprise AI: Separating reality from myth
With more companies moving to digital delivery and operational methods, artificial intelligence has received a lot of attention and hype in recent months. With businesses under immense pressure to reduce operational costs, meet increased customer ...
How to drive innovation and grow your enterprise when change is imminent
Few of us could have accurately imagined the turbulence and change 2020 would bring. Responding to a...
Operations leaders get more from automation with an intelligent platform
Build resiliency and increase adaptability with automation & AI
How to manage complexity and realize the value of big data
What would the world look like if every business decision was well documented and driven by big data? Rapid technical advancements in advanced analytics, AI and blockchain suggest we might not have to wait too long to find out. With more than 150 ...
Six recommendations for launching or expanding your virtual agent in this crisis
As we work together to respond to our current crisis, artificial intelligence (AI) is a force ...
Cognitive care: Empowering the agent experience with AI
Customer service representatives (CSRs) are the face of your brand. In the age of hyper-personalization and rising consumer expectations, agents can’t do it alone, and need a new best friend to help keep them afloat: Artificial Intelligence (AI). ...
3 Unexpected truths about AI and technical support
Data in our world is ever-growing, streaming in from device sensors, IoT and millions of digital transactions across industries. We need new technologies such as artificial intelligence to analyze all the data. What does that mean for us at an ...
From CMO to CXO – The data-driven journey towards building...
by Matt Candy
What is the circular economy and how your company can ...
by Andre Ribeiro
Resiliency orchestration: The answer to disaster recovery ...
by Chandra Sekhar Pulamarasetti
