What soccer can teach us about digital workplace services

Many a sports writer has used soccer as a metaphor for life. Whether it’s the struggle to achieve long-desired ...

How workspace as a service helps CIOs sleep at night

Given we’re squarely in the as-a-service era, it was only a matter of time before workspace-as-a-service would come of...

Cyber resilience: operational safety net for businesses

Digital transformation challenges traditional views of business resilience. As businesses adopt new technologies, their ...

How disruptors are using aaS to speed digital transformation

Let’s face it: Tech is sexy. And one of the biggest problems in digital transformation today ...

Weather and AI make for a perfect storm in the insurance sector

How weather data can help streamline the claims process The weather has always challenged our best ...

Top five innovations transforming technical support

Technical support organizations are facing a challenge: The traditional break and fix support model no longer meets ...

20 years in: The state of the CX profession

A key theme of the Forrester CXNYC event was how customer experience can and should drive growth for the business. Yet ...

Cloud hotels: Using managed services to build your dream ‘vacation’

Imagine you’re going to a specific vacation destination. Your time off is valuable, so you want to...

Wake-up Call | Jacqueline Wild: The paper chaser

“Everybody told me I was crazy,” Jacqueline Wild says of the time in 1999 when she quit her job and embarked on a ...