The virtual enterprise: Six ways modern businesses can become more open and agile
What soccer can teach us about digital workplace services
Many a sports writer has used soccer as a metaphor for life. Whether it’s the struggle to achieve long-desired ...
by Henry Cipriano | September 4, 2018
How workspace as a service helps CIOs sleep at night
Given we’re squarely in the as-a-service era, it was only a matter of time before workspace-as-a-service would come of...
by Herb Hernandez | September 1, 2018
Cyber resilience: operational safety net for businesses
Digital transformation challenges traditional views of business resilience. As businesses adopt new technologies, their ...
by Sean Pike | August 23, 2018
How disruptors are using aaS to speed digital transformation
Let’s face it: Tech is sexy. And one of the biggest problems in digital transformation today ...
by Daniel Newman | August 22, 2018
Weather and AI make for a perfect storm in the insurance sector
How weather data can help streamline the claims process The weather has always challenged our best ...
by Cathy Reese | August 20, 2018
Top five innovations transforming technical support
Technical support organizations are facing a challenge: The traditional break and fix support model no longer meets ...
by Jens Rathgeber | August 13, 2018
20 years in: The state of the CX profession
A key theme of the Forrester CXNYC event was how customer experience can and should drive growth for the business. Yet ...
by IBM Services | August 6, 2018
Cloud hotels: Using managed services to build your dream ‘vacation’
Imagine you’re going to a specific vacation destination. Your time off is valuable, so you want to...
by Ann Corrao | August 2, 2018
Wake-up Call | Jacqueline Wild: The paper chaser
“Everybody told me I was crazy,” Jacqueline Wild says of the time in 1999 when she quit her job and embarked on a ...
by IBM Services | July 25, 2018
How to support increasing green mobility without killing the power grid
Four key measures to strengthen operational resilience
3 lessons in personalization from the retail industry
How can technology help us go back to school, in person and remotely
JORI increases manufacturing efficiency while addressing COVID-19 concerns