Activate your CX North Star by focusing on enterprise experience

Written by Billy Seabrook and Carolyn Baird | November 21, 2019 | Business resiliency, Business transformation, Digital reinvention

“Making the world a better place,” as parodied by HBO’s popular TV series, Silicon Valley, is not a brand purpose. Especially in today’s virtual environment, companies realize that their brand needs to stand for something beyond just the transaction. Instead of a lofty, vague, and essentially meaningless sentiment, a brand purpose needs to be brand-authentic, more

For digital evolution, the right partner is key

Written by Dayna Sargen | November 19, 2019 | Business transformation, Digital reinvention

Looking ahead: An ERP evolution on the horizon The world of enterprise resource planning (ERP) software has long been difficult to navigate. Companies often stick with the same solutions for years, fearful that improving their ERP software, or moving away from customized systems, would cost too much or disrupt their businesses. “Most of our clients more

3 mainframe trends to watch

Written by Erin Poole | November 19, 2019 | Business resiliency, Cognitive enterprise, Multivendor management

More than ever, industries such as banking, retail and healthcare rely on mainframe computing power to manage hundreds of applications processing large volumes of data to simultaneously serve hundreds of thousands of users. A recent report by Allied Market Research finds this trend is fueling the mainframe market, estimated to reach $2.9 billion by 2025. more

Why digital transformation starts with workflows that unite people and technology

Written by Dayna Sargen | November 13, 2019 | Business resiliency, Cognitive enterprise, Process optimization

The business problems were not going to be easy to solve — if they could even be solved at all. One of the world’s largest food and beverage companies needed a process to measure sales and to rapidly deploy new solutions across its portfolio of 200 brands. And elsewhere in Europe, companies small and large more

Is time spent supporting open source technology slowing innovation?

Written by Adam Kleiner | November 12, 2019 | Cloud, Open source

New data suggests opportunities gained by offloading support more

Phased migrations to private cloud help large enterprises curb complexity

Written by Erin Poole | November 7, 2019 | Business transformation, Cloud, Journey to cloud

Large enterprises with complex networking and security environments are migrating thousands of servers and workloads to the private cloud. They need a way to help reduce source design changes and production environment risk. Weighing resources and risks Network design changes to environments are a major cloud migration challenge and introduce more post-migration work and operational more

Why digital experience is critical for health insurers

Written by Paul Stoddart and Carrie Worley | November 6, 2019 | Business resiliency, Business transformation, Digital reinvention

Health consumers are changing, and traditional healthcare services are no longer cutting it. With digitization continuing to reshape expectations, consumers are shouldering a larger share of health costs and taking a more active role in care, and they’re no longer satisfied by the status quo. Instead, they’re looking for more personalized, responsive, digitally-enabled services — more

Design innovation vs. production: Striking the right balance with a design system

Written by Billy Seabrook | November 4, 2019 | Business resiliency, Business transformation, Digital reinvention

Consistency and customer experience happen by design Digital technology is in a state of perpetual change. At the same time, customer expectations continue to rise, putting additional pressure on an organization’s ability to meet and engage customers with consistency and ease across every channel. All too often siloed teams are challenged with meeting or maintaining more

IT leaders say governance is key to effective hybrid multicloud management

Written by Rebecca Hardy | October 31, 2019 | Cloud, Manage cloud

As cloud solutions for enterprise infrastructure quickly become the norm, cloud management practices must evolve to keep up. Managing hybrid multicloud environments calls for capabilities that offer visibility and governance over cloud resources. A recent study from IBM Market Development & Insights (MD&I) found that 89 percent of enterprises plan to increase or maintain their more