How Kroger is using data and analytics to improve the customer experience

Grocery retailers have a common phrase – “If it isn’t on the shelf, customers can’t buy it...

5 ways to modernize applications for a sustainable future

Sustainability is a key focus for many organizations—even more so in the last year. In a recent study from the IBM ...

The power of the partnership ecosystem

Consumers today factor more into their decision-making than just the cost or quality of a product. A recent study found ...

3 keys to a content value-exchange across the customer lifecycle

A digital-first experience didn’t used to be the requirement, but as a result of COVID-19 digital ...

8 ways to modernize your IT management for a product-centric organization

Successful digital transformation is fundamentally rooted in IT functions. Many of the traditional ...

Process mining and execution management: an X-ray, diagnosis and treatment for business performance

“Transformation for the sake of transformation doesn’t matter unless you get real, ...

Why is meaningful digital transformation hard for enterprises? Here are 2 common culprits

The Evolution of Transformation Business as usual simply doesn’t work with today’s continual ...

How a data driven customer experience puts automakers in the driver’s seat

A visit to an automotive dealership has traditionally served as the cornerstone of the customer ...

Four steps to build a more transparent and resilient supply chain through risk management

Today’s supply chains are high-performing, globalized machines. With leaner supply chain ...