Cloud-based communications are here: Is your enterprise ready?
Written by Erin Poole | April 30, 2020 | Business resiliency, Cloud
These days, many of us depend on communications tools such as chat, video conferencing and softphones, and the global pandemic has put that into overdrive. Flexibility and remote connectivity are critical, and organizations need cloud-based communications to ensure both. In fact, over half of HR leaders in a recent Gartner snap poll indicated that poor ...read more
The Smart List: SimCorp shifts delivery model from product to managed service
Written by Rebecca Hardy | April 22, 2020 | Build a smarter business, Cloud, Financial services...
The Smart List features innovative stories of leading IBM Services clients and partners. View more client stories here. SimCorp provides investment management software solutions to more than 200 clients around the world. When market trends and client demand prompted SimCorp to shift its delivery model from a product to a service, SimCorp responded with a ...read more
Senior IT leaders recognize the value of cloud architecture design
Written by Lexi Soberanis | April 21, 2020 | Cloud, Journey to cloud
More than 80% of top executives are prepared to invest in next-generation cloud technology.1 But two-thirds are skeptical of their enterprises’ ability to successfully move to cloud. To overcome these hesitations, senior IT leaders are turning to cloud architecture design. In fact, a recent IBM Market Data and Insights (MD&I) survey shows that 95% of IT ...read more
Empowering your people on the way to creating a future-proof workforce
Written by Amy Wright | April 20, 2020 | Build a smarter business, Business resiliency, Talent and transformation
The current global crisis is unlike any we have faced in our lifetimes. Leaders within families, businesses and communities are facing some of the most challenging moments of their lives, yet inspiring stories continue to emerge daily. Strong leaders have shown the empathy and solidarity necessary to navigate these unchartered waters. Within organizations, leaders have ...read more
How your IT organization can mobilize new ways of working
Written by IBM Services | April 14, 2020 | Business resiliency, Cloud
The world has transitioned to new ways of working at an unprecedented scale and speed. As a result, IT leaders face a bevy of challenges from this suddenly remote and dispersed collective workforce. Front and center are getting devices into the hands of remote workers, managing multiple communications solutions, shoring up network infrastructure to handle ...read more
3 ways to enhance IT resiliency and business continuity
Written by IBM Services | April 14, 2020 | Build a smarter business, Business operations, Business resiliency
Business continuity has emerged as a leading challenge for many businesses amidst the spread of COVID-19. Companies worldwide are heads-down, working diligently to minimize disruption and mitigate cyber threats during this unprecedented global crisis. “What we’re seeing is not all organizations have the capability to respond to business disruptions of this scale,” said Tony Savoy, ...read more
Why a great personalization strategy matters now more than ever
Written by Eric Pilkington and Jessica Blum | April 13, 2020 | Business operations, Customer experience, Digital reinvention
As consumers grapple with their “new normal” and the rapid pace at which it evolves, their expectations and priorities will continue to shift. To remain relevant and helpful in these trying times, companies and brands must deliver contextualized and differentiated offers and experiences that directly map to consumers’ needs in the moment. Now, more than ...read more
Customers need more meaningful digital engagement in times of crisis
Written by Corinne Sklar | April 1, 2020 | Build a smarter business, Customer experience, Digital reinvention
Customers continue to be won and lost based on the quality of their experiences, now more than ever. The global state of emergency is putting extreme pressure on businesses and their digital touch points. Companies across every industry are facing both challenges and opportunities. The travel industry is facing widespread cancellations and customer care volume ...read more
Disruption lessons learned from an enterprise supply chain
Written by Jonathan Wright | March 30, 2020 | Build a smarter business, Business resiliency, Cognitive enterprise
As a supply chain professional, I am always looking for ways to help organizations better prepare for the unpredictable—especially, as we currently continue to experience such intense disruption. Here are some workflow transformation lessons the team learned from using emerging technologies to reimagine the supply chain of IBM Systems. 1. Provide quick access to actionable ...read more