Smarter Business Review stories about healthcare

How healthcare payers can win in the world of the cognitive enterprise

Written by Paul Stoddart and Carrie Worley | January 14, 2020 | Business transformation, Cognitive enterprise, Healthcare

A new era of business reinvention is dawning that will accelerate disruption and reshape health insurance. With increasing pressure to improve customer experience, manage the explosion of data, and harness the potential of artificial intelligence (AI) and smart technologies to differentiate and drive growth, payer organizations must evolve to the next generation model for digital more

Healthcare analytics: Leveraging data as a strategic asset

Written by Dayna Sargen | August 5, 2019 | Business transformation, Healthcare

The global healthcare industry is experiencing fundamental transformation as it moves from a volume-based business to a value-based business. With increasing demands from consumers for enhanced healthcare quality and increased value, those in the healthcare industry are under pressure to deliver better outcomes. Analytics can provide the mechanism to sort through all the complexity. And more

The Smart List: Anthem champions insight-driven healthcare with analytics and automation

Written by Rebecca Hardy | June 11, 2019 | Automation, Business transformation, Financial services...

The Smart List features innovative stories of leading IBM Services clients.  View more client stories here. Anthem is a leading health benefits company dedicated to improving lives and communities, and making healthcare simpler. Anthem CIO Tim Skeen and IBM Infrastructure Services GM Phil Guido discuss Anthem’s next frontier: innovating with analytics and automation for insight-driven more

Leverage technology to improve patient centricity

Written by Paul Stoddart | May 1, 2019 | Business transformation, Digital reinvention, Healthcare

Healthcare and life sciences (HCLS) organizations are under tremendous pressure to embrace the consumer-centric strategies rapidly being adopted across industries such as retail, entertainment, travel and banking. Today’s consumers expect the same level of superior experiences from their healthcare providers that they get from Amazon, Netflix, Nordstrom and other highly consumer-centric organizations. As described in more

Patient-centric healthcare: It’s time for a new operating model

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

It’s no secret that patient centricity is one of the most pressing priorities for healthcare and life sciences (HCLS) organizations. From pharmaceutical companies to urgent care facilities, organizations across the industry are asking how they can prioritize patient outcomes and meet consumers’ expectation for on-demand care delivered on their terms. But simply slapping the term more

Healthcare experience matters — here’s how to improve it

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

When I ask any clinician for an opinion on a brand that gives customers a great experience, the answer is never a health care or life sciences brand. It’s always a brand such as Amazon, Netflix, Uber, Nordstrom or Starbucks — and for good reason. The organizations underpinning these brands manage their whole strategy or more

The Smart List: Fortis Healthcare puts patients first with centralized IT support

Written by Rebecca Hardy | February 14, 2019 | Business transformation, Healthcare, Multivendor management

Fortis Healthcare Ltd. is a globally dispersed healthcare organization with an employee base of more than 16,000 people. The technology and systems that are the backbone of Fortis’ hospitals must be highly available; in a hospital, it’s not an exaggeration to say disruption can be a matter of life and death. Over the past several more