Healthcare

Smarter Business Review stories about healthcare

Anthem’s CIO Tim Skeen champions insight-driven healthcare with analytics and automation

Written by Rebecca Hardy | June 11, 2019 | Automation, Business transformation, Healthcare

The Smart List features innovative stories of leading IBM Services clients.  View more client stories here. Anthem is a leading health benefits company dedicated to improving lives and communities, and making healthcare simpler. Anthem CIO Tim Skeen and IBM Infrastructure Services GM Phil Guido discuss Anthem’s next frontier: innovating with analytics and automation for insight-driven ...read more


Leverage technology to improve patient centricity

Written by Paul Stoddart | May 1, 2019 | Business transformation, Digital reinvention, Healthcare

Healthcare and life sciences (HCLS) organizations are under tremendous pressure to embrace the consumer-centric strategies rapidly being adopted across industries such as retail, entertainment, travel and banking. Today’s consumers expect the same level of superior experiences from their healthcare providers that they get from Amazon, Netflix, Nordstrom and other highly consumer-centric organizations. As described in ...read more


Patient-centric healthcare: It’s time for a new operating model

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

It’s no secret that patient centricity is one of the most pressing priorities for healthcare and life sciences (HCLS) organizations. From pharmaceutical companies to urgent care facilities, organizations across the industry are asking how they can prioritize patient outcomes and meet consumers’ expectation for on-demand care delivered on their terms. But simply slapping the term ...read more


Healthcare experience matters — here’s how to improve it

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

When I ask any clinician for an opinion on a brand that gives customers a great experience, the answer is never a health care or life sciences brand. It’s always a brand such as Amazon, Netflix, Uber, Nordstrom or Starbucks — and for good reason. The organizations underpinning these brands manage their whole strategy or ...read more


Client spotlight: Fortis Healthcare puts patients first with centralized IT support

Written by Rebecca Hardy | February 14, 2019 | Business transformation, Healthcare, Multivendor management

Fortis Healthcare Ltd. is a globally dispersed healthcare organization with an employee base of more than 16,000 people. The technology and systems that are the backbone of Fortis’ hospitals must be highly available; in a hospital, it’s not an exaggeration to say disruption can be a matter of life and death. Over the past several ...read more