Financial services

Cognitive solutions creating closer relationships with banking customers

Written by Dayna Sargen | August 14, 2019 | AI, Automation, Financial services

The financial environment is changing quickly. The world in which banks make money by converting short-term savings to long-term loans is disappearing. To succeed, banks need to sell a more diverse set of products while maintaining a close relationship with their customers. Laurent Prud’hon, head of the Cognitive Factory team at Crédit Mutuel, says artificial ...read more


The Smart List: Isbank builds a resilient future for its customers and the Turkish economy

Written by Rebecca Hardy | July 23, 2019 | Business resiliency, Business transformation, Financial services...

The Smart List features the innovative stories of leading IBM Services clients and partners. View more client stories here. Isbank is no stranger to the cutting edge. The Turkish financial institution has grown to 1,357 branches and serves 20 million customers. But with growth comes growing pains. In 2013, a system-wide computer network outage knocked ...read more


The Smart List: Anthem champions insight-driven healthcare with analytics and automation

Written by Rebecca Hardy | June 11, 2019 | Automation, Business transformation, Financial services...

The Smart List features innovative stories of leading IBM Services clients.  View more client stories here. Anthem is a leading health benefits company dedicated to improving lives and communities, and making healthcare simpler. Anthem CIO Tim Skeen and IBM Infrastructure Services GM Phil Guido discuss Anthem’s next frontier: innovating with analytics and automation for insight-driven ...read more