Multivendor management

Smarter Business Review stories about multivendor management

AI meets technical support: 3 methods to know

Written by Militza Bishop | January 17, 2020 | AI, Business transformation, Multivendor management

If you’re considering integrating artificial intelligence into your IT support infrastructure, you’re not alone. Perhaps your Net Promoter Score (NPS) for technical support delivery is low. Or your support agents are using a myriad of old tools, which doesn’t translate to a fast, digital support experience. New research by Morning Consult for IBM says three ...read more


The Smart List: Ricoh Latin America transforms customer experience with AI

Written by Erin Poole | December 19, 2019 | AI, Electronics, Multivendor management

The Smart List features innovative stories of leading IBM Services clients and partners. View more client stories here. Ricoh operates in approximately 200 countries and regions and is known for its high-quality copiers, printers and office equipment. The company prides itself on doing what’s best for its customers, and engaged IBM multi-vendor IT support services ...read more


This digital transformation enabler may suprise you

Written by Kevin Jackson | November 26, 2019 | Digital reinvention, Manage cloud, Multivendor management

Hint: It includes rethinking how your team spends its time ...read more


3 mainframe trends to watch

Written by Erin Poole | November 19, 2019 | Business resiliency, Cognitive enterprise, Multivendor management

More than ever, industries such as banking, retail and healthcare rely on mainframe computing power to manage hundreds of applications processing large volumes of data to simultaneously serve hundreds of thousands of users. A recent report by Allied Market Research finds this trend is fueling the mainframe market, estimated to reach $2.9 billion by 2025. ...read more


How data center challenges may hinder digital transformation

Written by Adam Kleiner | September 26, 2019 | Journey to cloud, Multivendor management, Open source

Analyst report paints a picture of how IT leaders are thinking about the data center in context of hybrid cloud ...read more


The Smart List: Major automotive company plans to double production with multi-vendor support

Written by Erin Poole | July 16, 2019 | Automotive, Business transformation, Multivendor management

The Smart List features the innovative stories of leading IBM Services clients. View more client stories here. With over 94 locations and 11,000 employees across India, Volvo Eicher needed multi-vendor support to fuel high-availability IT operations and user productivity for its entire supply chain — not a simple task. Now, with modernized support in place, ...read more


You moved to SaaS. Now what?

Written by Joseph Msays | May 28, 2019 | Application modernization, Multivendor management, Process optimization

Virtually every organization relies on SaaS products. And there’s a reason why enterprise-level, on-premises software has been vital to the engine of global commerce for so many years. However, privacy, end-to-end control, service-level agreements, uptime, and customization introduce restrictions to security, functionality, and performance. Add to these issues a global footprint and multiple SaaS solutions ...read more


The Smart List: Zebra Technologies and IBM take multi-vendor support to the next level

Written by Rebecca Hardy | May 21, 2019 | Business transformation, Manufacturing, Multivendor management

The Smart List features the innovative stories of leading IBM Services clients and partners. View more client stories here. Zebra Technologies is a hardware company that builds enterprise-level data capture and automatic identification solutions to help its customers’ businesses achieve operational visibility. As Zebra gets more and more into service offerings, Gary Lardiere, Global Alliance ...read more


Supercharge your IT support with five innovative technologies

Written by Jens Rathgeber | March 4, 2019 | Business transformation, Multivendor management

You’ve probably heard the old adage, “If it ain’t broke, don’t fix it.” But when it comes to technical support, the traditional break-and-fix support model can’t keep up with business needs. Why? Because IT is deeply woven into our business and private lives, and IT consumers don’t tolerate service disruptions. Waiting for an outage and then ...read more