Multivendor management

Smarter Business Review stories about multivendor management

The Smart List: Major automotive company plans to double production with multi-vendor support

Written by Erin Poole | July 16, 2019 | Automotive, Business transformation, Multivendor management

The Smart List features the innovative stories of leading IBM Services clients. View more client stories here. With over 94 locations and 11,000 employees across India, Volvo Eicher needed multi-vendor support to fuel high-availability IT operations and user productivity for its entire supply chain — not a simple task. Now, with modernized support in place, ...read more


You moved to SaaS. Now what?

Written by Joseph Msays | May 28, 2019 | Application modernization, Multivendor management, Process optimization

Virtually every organization relies on SaaS products. And there’s a reason why enterprise-level, on-premises software has been vital to the engine of global commerce for so many years. However, privacy, end-to-end control, service-level agreements, uptime, and customization introduce restrictions to security, functionality, and performance. Add to these issues a global footprint and multiple SaaS solutions ...read more


The Smart List: Zebra Technologies and IBM take multi-vendor support to the next level

Written by Rebecca Hardy | May 21, 2019 | Business transformation, Manufacturing, Multivendor management

The Smart List features the innovative stories of leading IBM Services clients and partners. View more client stories here. Zebra Technologies is a hardware company that builds enterprise-level data capture and automatic identification solutions to help its customers’ businesses achieve operational visibility. As Zebra gets more and more into service offerings, Gary Lardiere, Global Alliance ...read more


Supercharge your IT support with five innovative technologies

Written by Jens Rathgeber | March 4, 2019 | Business transformation, Multivendor management

You’ve probably heard the old adage, “If it ain’t broke, don’t fix it.” But when it comes to technical support, the traditional break-and-fix support model can’t keep up with business needs. Why? Because IT is deeply woven into our business and private lives, and IT consumers don’t tolerate service disruptions. Waiting for an outage and then ...read more


The Smart List: Fortis Healthcare puts patients first with centralized IT support

Written by Rebecca Hardy | February 14, 2019 | Business transformation, Healthcare, Multivendor management

Fortis Healthcare Ltd. is a globally dispersed healthcare organization with an employee base of more than 16,000 people. The technology and systems that are the backbone of Fortis’ hospitals must be highly available; in a hospital, it’s not an exaggeration to say disruption can be a matter of life and death. Over the past several ...read more


Service 4.0 paves the way for technology support transformation

Written by Jens Rathgeber | October 2, 2018 | Business transformation, Digital reinvention, Multivendor management

While many companies look at digitization from a product perspective — Industry 4.0 or industrial IoT — it has a significant impact on the services business. Digitization enables technology to support automation for industries and tasks, augments knowledge workers’ jobs, and drives the Fourth Industrial Revolution (4IR). Similar to Industry 4.0, applying digitization to services results ...read more


Top five innovations transforming technical support

Written by Jens Rathgeber | August 13, 2018 | Business transformation, Multivendor management, Process optimization

Technical support organizations are facing a challenge: The traditional break and fix support model no longer meets today’s business requirements. Why? Because IT is woven into our business and private lives and IT consumers don’t tolerate service disruptions. So, waiting for an outage and reacting to it doesn’t work any longer. Technical support teams need ...read more


SIAM gives you better visibility into your hybrid IT environment

Written by Prakash Somani | June 19, 2018 | Cloud, Manage cloud, Multivendor management

In today’s fiercely competitive business world, agility, customer centricity and client reach are the mantras of success. IT organizations are traversing digital transformation by adopting hybrid IT, multi-cloud technologies and as a Service consumption models. Organizations aimed at getting the best services, consume services from multiple providers, which creates a multi-sourced ecosystem. Naturally, these independent ...read more