Digital reinvention

Smarter Business Review stories about digital reinvention

Data center IT support is key in your enterprise’s digital transformation

Written by John Manasso | June 18, 2019 | Business transformation, Digital reinvention, Journey to cloud

The IT support landscape for modern IT environments is more challenging than ever. 94 percent of enterprises now use hybrid cloud models, with a mix of public, private and dedicated cloud environments and countless SaaS applications. Many CIOs worry about how they will manage this new mix in a consistent way, across all the vendors ...read more


Five imperatives for brands to thrive in the new world of XR and 5G

Written by Armando Ortiz and others | June 11, 2019 | Business transformation, Digital reinvention

Up to now, our digital lives have been flat: forced into devices capable only of two-dimensional experiences.  A clear delineation between our digital selves and our physical selves has cut a chasm through these two worlds – a constant reminder of what is real and what is not.  All of that is about to change. ...read more


Why digital transformation succeeds. And why it doesn’t.

Written by John Granger | May 22, 2019 | Business transformation, Cloud, Digital reinvention...

Eighty-four percent of digital transformation efforts fail What do these failures have in common? Better yet, what can predict success? To find out, we commissioned Forrester Consulting to conduct a global research study with 475 individuals leading digital transformation efforts at organizations spanning 10 industries. In the study, “Beneath The Surface Of Digital Transformation: Why ...read more


Netflix, Hadoop, and big data

Written by Tony Giordano | May 22, 2019 | Cognitive enterprise, Digital reinvention, Media and entertainment

Six rectangular tiles organized in neat horizontal bands define most of our days. These carefully curated images change with some regularity, as to not get stale, but only give the illusion that we have a choice of TV shows and movies to watch. They’re chosen for us. Netflix utilizes data to suggest shows to visitors. ...read more


Extended reality part two: Shop and share ideas

Written by Armando Ortiz and Sara Oberst | May 8, 2019 | Business resiliency, Business transformation, Digital reinvention...

In our first blog, we explored how extended reality (XR) changes the way we work and learn. Here, we dive into how XR is used to shop and share ideas. Imagine being able to try on a pair of glasses without going to a store — or even holding the actual glasses — simply by ...read more


Do you really need a desktop? Three trends driving change in the modern digital workplace

Written by Henry Cipriano | May 4, 2019 | Business transformation, Digital reinvention, Journey to cloud

This won’t be news to you, but I’ll say it anyway: the idea of a “standard” workplace is changing. Employees are increasingly using more than one device to accomplish their work, often from multiple locations and using a variety of cloud services and applications. To do more than just keep up, it’s important to examine ...read more


Leverage technology to improve patient centricity

Written by Paul Stoddart | May 1, 2019 | Business transformation, Digital reinvention, Healthcare

Healthcare and life sciences (HCLS) organizations are under tremendous pressure to embrace the consumer-centric strategies rapidly being adopted across industries such as retail, entertainment, travel and banking. Today’s consumers expect the same level of superior experiences from their healthcare providers that they get from Amazon, Netflix, Nordstrom and other highly consumer-centric organizations. As described in ...read more


What’s next for CX: Three Adobe Summit takeaways

Written by Brett Wachter | April 24, 2019 | Business resiliency, Business transformation, Digital reinvention

Adobe Summit 2019 recently hosted nearly 20,000 executives from across the marketing and technology landscape, including many of the world’s leading brands, to focus on digital experience. When I traveled to Salt Lake City to attend my first Adobe Summit five years ago with IBM iX, I was one of just 8,000 participants who contemplated ...read more


Six best practices for delivering automated desk support

Written by Monique Ouellette | April 4, 2019 | Business transformation, Cognitive enterprise, Digital reinvention

Service desk support is a lifeline for many businesses as employees expect personalized and always on (24/7) support solutions that speed productivity and improve user experience. Within the digital workplace, AI and cognitive resources help businesses keep pace and sustain service desk productivity. But what’s the best strategy to make this happen? And how do ...read more