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Disruption lessons learned from an enterprise supply chain
As a supply chain professional, I am always looking for ways to help organizations better prepare for the unpredictable—especially, as we currently continue to experience such intense disruption. Here are some workflow transformation lessons the ...
How your supply chain can prepare to address disruptions
You can’t predict the future, and we can agree disruption is inevitable. However, you can prepare for these disruptions. In order to quickly react to escalating situations and help reduce impact, supply chain leaders need to consider enhancing ...
Cognitive care: Empowering the agent experience with AI
Customer service representatives (CSRs) are the face of your brand. In the age of hyper-personalization and rising consumer expectations, agents can’t do it alone, and need a new best friend to help keep them afloat: Artificial Intelligence (AI). ...
Data insights for utilities lessen energy disruptions and improve customer service
The lights again went out in California, and this time, the outage wasn’t directly caused by ...
The power of reinventing your workflows
In November 2019, IBM commissioned Forrester Consulting to investigate the modernization of business processes and workflows by conducting an online survey of 450 global decision makers. Forrester found that firms understand the need to modernize ...
Agile transformation and the critical role of HR in creating positive, lasting change
Modern enterprises recognize that strategic agility is good for business. Agile transformations ...
Tackling global uncertainty with agility and technology
The technological and economic transformations of the past decade have been some of the most dramatic in history—and they help explain much of the uncertainty business leaders are now confronting. To succeed in the decade ahead, leaders must be ...
How to make the SAP S/4HANA move as quick and smooth as possible
It’s tempting to believe that 2025 is far into the future. Only five short years from now, for ...
Shaping the future of the Cognitive Enterprise
The next generation of the Cognitive Enterprise is evolving in real time – some may say at warp speed. Two years ago, the debate centered on whether incumbent companies facing disruptive upstarts in their industry could survive. Those incumbents ...