Cognitive enterprise

Netflix, Hadoop, and big data

Written by Tony Giordano | May 22, 2019 | Cognitive enterprise, Digital reinvention, Media and entertainment

Six rectangular tiles organized in neat horizontal bands define most of our days. These carefully curated images change with some regularity, as to not get stale, but only give the illusion that we have a choice of TV shows and movies to watch. They’re chosen for us. Netflix utilizes data to suggest shows to visitors. ...read more

Three ways to motivate employees to embrace AI service desks

Written by Jeff Dean | April 29, 2019 | AI, Automation, Cognitive enterprise

There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and calling the service desk to speak with an agent for personalized IT support. But what is “high-touch” about sitting in queue for 10 minutes, finally getting an agent who takes your ...read more

Intelligent workflows 101: How to solve your finance data management problems

Written by Anita Karlsson-Dion and Rajesh Chopra | April 22, 2019 | Automation, Business resiliency, Cognitive enterprise

Faced with intense competition and falling profit margins, companies are continually looking to streamline their cost of back office operations. Over the years, organizations have been able to optimize their finance cost structure by consolidating functions in shared services centers, or by migrating to more cost-effective off-shore operating models while leveraging automation to digitize transaction ...read more

Six best practices for delivering automated desk support

Written by Monique Ouellette | April 4, 2019 | Business transformation, Cognitive enterprise, Digital reinvention

Service desk support is a lifeline for many businesses as employees expect personalized and always on (24/7) support solutions that speed productivity and improve user experience. Within the digital workplace, AI and cognitive resources help businesses keep pace and sustain service desk productivity. But what’s the best strategy to make this happen? And how do ...read more

The role of analytics on the journey to the cognitive enterprise (Part 2 of 2)

Written by Carol Zichi | April 3, 2019 | Automation, Business transformation, Cognitive enterprise

Traditionally, disruption is the last word IT wants to associate with. But demand for more intuitive, intelligent user experiences in the workplace, along with the proliferation of devices and data, challenges long-established notions. CIOs aspiring to a cognitive enterprise model must bring automation, analytics and AI to the workforce. Cognitive capabilities replace the act of ...read more

The role of analytics on the journey to the cognitive enterprise (Part 1 of 2)

Written by Carol Zichi | March 28, 2019 | Analytics, Automation, Business transformation...

VPN access and mobile email may not sound revolutionary. But back in the ’90s and early 2000s, VPN and mobile email were workers’ first experiences with mobile freedom. Then came the era of mobile productivity when remote and mobile workers could access key business capabilities on traditional and mobile devices. Fast forward to today’s workforce: ...read more

Survey says what technology employees want

Written by Adam Kleiner | March 5, 2019 | AI, Business transformation, Cognitive enterprise

Every time a mobile device manufacturer throws a new release party, we’re reminded how much tech matters. People want the latest devices, apps and other digital tools. Results from a recent survey show the fever applies to workplace technology, too. More than 200 enterprise workers in the United States and Canada responded to the survey, ...read more

Intelligent workflows 101: Building a better supply chain

Written by Saif Rivers | February 28, 2019 | AI, Automation, Cognitive enterprise...

It’s time for retailers to re-think their supply chains Artificial Intelligence (AI), has given retailers new insight into every step in the creation of their products, presenting opportunities for efficiency and cost-savings. But the adage “a chain is only as strong as its weakest link” is still true. Surprises from unforeseen factors like weather or ...read more

Navigating the New Normal with NextGen application development and maintenance

Written by Tom Crane | February 6, 2019 | Application modernization, Business resiliency, Business transformation...

Today’s enterprises are struggling to keep pace in a business world increasingly populated by nimble startups. These enterprises once relied on their IT cores as a source of competitive advantage. Now, those same IT cores increasingly make it difficult for them to adapt to a “New Normal” defined by speed, efficiency and resilience: Speed: Traditional ...read more