Business resiliency

Smarter Business Review stories about business resiliency

Healthcare experience matters — here’s how to improve it

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

When I ask any clinician for an opinion on a brand that gives customers a great experience, the answer is never a health care or life sciences brand. It’s always a brand such as Amazon, Netflix, Uber, Nordstrom or Starbucks — and for good reason. The organizations underpinning these brands manage their whole strategy or more

Welcome to extended reality: Transforming how employees work and learn

Written by Armando Ortiz | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention

Imagine a maintenance technician for a nuclear power plant having remote and on-demand access to all equipment in the facility. They could log as many hours as needed in immersive training to become acclimated to the stress of a meltdown scenario and learn how to implement operational protocols — safely from a room at corporate more

Pioneers of Possible: The importance of business continuity with Pat Corcoran

Written by Rebecca Hardy | February 23, 2019 | Business resiliency, Business transformation

In this episode of the Pioneers of Possible podcast series, Pat Corcoran, global strategy executive with IBM Business Resiliency Services, explains how coupling business continuity with security can help lower the impact of a disaster on IT infrastructure. Q: You were deeply involved with the Ponemon Institute’s Cost of a Data Breach study. What was the more

Navigating the New Normal with NextGen application development and maintenance

Written by Tom Crane | February 6, 2019 | Application modernization, Business resiliency, Business transformation...

Today’s enterprises are struggling to keep pace in a business world increasingly populated by nimble startups. These enterprises once relied on their IT cores as a source of competitive advantage. Now, those same IT cores increasingly make it difficult for them to adapt to a “New Normal” defined by speed, efficiency and resilience: Speed: Traditional more

Retail’s killer app

Written by Tony Storr | November 20, 2018 | Business resiliency, Business transformation, Digital reinvention

Which mobile app has the biggest impact on your customers? It might just be the one used by your customer-facing employees. The in-store experience has long been a differentiating factor for retailers. In fact, for 90% of the industry’s history, some might say it was the only the differentiating factor. However, in today’s connected era more

Results are in: Business continuity management is worth it

Written by Larry Ponemon | October 2, 2018 | Business resiliency, Business transformation

Since 2014, Ponemon Institute has studied, as part of the annual Cost of Data Breach Study, the benefits gleaned from investing time and resources into implementing a business continuity management (BCM) program. Each year, the research has shown how BCM programs can reduce the per capita cost of data breach, the mean time to identify and contain more

Cyber resilience: operational safety net for businesses

Written by Sean Pike | August 23, 2018 | Business resiliency, Business transformation, Digital reinvention

Digital transformation challenges traditional views of business resilience. As businesses adopt new technologies, their protection and disaster recovery strategies must change accordingly to keep pace, as traditional practices were not designed to address the impacts of cyber-related incidents. These strategies must include stronger and more varied security mechanisms, but they must also include ways to more

20 years in: The state of the CX profession

Written by Dayna Sargen | August 6, 2018 | Business resiliency, Business transformation, Digital reinvention

A key theme of the Forrester CXNYC event was how customer experience can and should drive growth for the business. Yet the headline from Forrester’s 2018 CX Index stated the industry appears to be plateauing. Consumers said that brand experiences are overwhelmingly mediocre—62%—and the number of consumers who think experiences are above-average continues dropping each more

Wake-up Call | Jacqueline Wild: The paper chaser

Written by Dayna Sargen | July 25, 2018 | Business resiliency, Business transformation, Cognitive enterprise

“Everybody told me I was crazy,” Jacqueline Wild says of the time in 1999 when she quit her job and embarked on a road trip through South Africa. “But I remember standing at the edge of the world in Cape Town, looking out at the ocean, and thinking I had made it — I could more