Business resiliency

Smarter Business Review stories about business resiliency

Navigating the New Normal with NextGen application development and maintenance

Written by Tom Crane | February 6, 2019 | Application modernization, Business resiliency, Business transformation...

Today’s enterprises are struggling to keep pace in a business world increasingly populated by nimble startups. These enterprises once relied on their IT cores as a source of competitive advantage. Now, those same IT cores increasingly make it difficult for them to adapt to a “New Normal” defined by speed, efficiency and resilience: Speed: Traditional more

Retail’s killer app

Written by Tony Storr | November 20, 2018 | Business resiliency, Business transformation, Digital reinvention

Which mobile app has the biggest impact on your customers? It might just be the one used by your customer-facing employees. The in-store experience has long been a differentiating factor for retailers. In fact, for 90% of the industry’s history, some might say it was the only the differentiating factor. However, in today’s connected era more

Results are in: Business continuity management is worth it

Written by Larry Ponemon | October 2, 2018 | Business resiliency, Business transformation

Since 2014, Ponemon Institute has studied, as part of the annual Cost of Data Breach Study, the benefits gleaned from investing time and resources into implementing a business continuity management (BCM) program. Each year, the research has shown how BCM programs can reduce the per capita cost of data breach, the mean time to identify and contain more

Cyber resilience: operational safety net for businesses

Written by Sean Pike | August 23, 2018 | Business resiliency, Business transformation, Digital reinvention

Digital transformation challenges traditional views of business resilience. As businesses adopt new technologies, their protection and disaster recovery strategies must change accordingly to keep pace, as traditional practices were not designed to address the impacts of cyber-related incidents. These strategies must include stronger and more varied security mechanisms, but they must also include ways to more

20 years in: The state of the CX profession

Written by Dayna Sargen | August 6, 2018 | Business resiliency, Business transformation, Digital reinvention

A key theme of the Forrester CXNYC event was how customer experience can and should drive growth for the business. Yet the headline from Forrester’s 2018 CX Index stated the industry appears to be plateauing. Consumers said that brand experiences are overwhelmingly mediocre—62%—and the number of consumers who think experiences are above-average continues dropping each more

Wake-up Call | Jacqueline Wild: The paper chaser

Written by Dayna Sargen | July 25, 2018 | Business resiliency, Business transformation, Cognitive enterprise

“Everybody told me I was crazy,” Jacqueline Wild says of the time in 1999 when she quit her job and embarked on a road trip through South Africa. “But I remember standing at the edge of the world in Cape Town, looking out at the ocean, and thinking I had made it — I could more

CMOs blaze a trail for digital reinvention in marketing

Written by Carole Irgang | July 24, 2018 | Business resiliency, Business transformation, Digital reinvention

Is your company starting to focus more on experiences than products? If so, it’s a sign that the C-suite executives are striving to develop innovative business models to succeed in the experience-led era. Chief marketing officers (CMOs) in particular play a critically important role in helping their organizations better compete amidst disruption by new technologies. more

The power of co-creation

Written by Dayna Sargen | July 19, 2018 | Business resiliency, Business transformation

Companies are struggling to identify innovative solutions for breakthrough products and services, compounded by a lack of method to bring them to fruition. Co-creation—the concept of gathering teams from across an enterprise to design, prove, and launch innovative programs—is an increasingly vital tool today, says Lori Victor Feller, IBM Garage Global Leader. AI and analytics more

The Smart List: Hyundai turns crisis into confidence with next-gen disaster recovery

Written by Brojen Singha | July 18, 2018 | Business resiliency, Business transformation, Manufacturing

Fifteen seconds is no time at all — but when a 5.8-magnitude earthquake shook the headquarters of Hyundai Heavy Industries (HHI) in Ulsan City, South Korea, in 2016, every second felt like an eternity to their business leaders. At the site, HHI had been hosting all the systems, applications and data that support their core business. more