Business resiliency

Smarter Business Review stories about business resiliency

Retail Business Services embraces innovation with IBM IGNITE

Written by Paul Austin and Andrew Williams | April 30, 2019 | Application modernization, Business resiliency, Business transformation

RBS QA Manager, Nancy Silva, shares her experience working with IBM’s Dyllan Rafail, a member of IBM’s IGNITE program who self-identifies as having autism spectrum disorder Quality assurance is an extremely important job in the fast-paced grocery industry. Nancy Silva, QA Manager for Retail Business Services (RBS), is no stranger to what it takes to ...read more


What’s next for CX: Three Adobe Summit takeaways

Written by Brett Wachter | April 24, 2019 | Business resiliency, Business transformation, Digital reinvention

Adobe Summit 2019 recently hosted nearly 20,000 executives from across the marketing and technology landscape, including many of the world’s leading brands, to focus on digital experience. When I traveled to Salt Lake City to attend my first Adobe Summit five years ago with IBM iX, I was one of just 8,000 participants who contemplated ...read more


Intelligent workflows 101: How to solve your finance data management problems

Written by Anita Karlsson-Dion and Rajesh Chopra | April 22, 2019 | Automation, Business resiliency, Cognitive enterprise

Faced with intense competition and falling profit margins, companies are continually looking to streamline their cost of back office operations. Over the years, organizations have been able to optimize their finance cost structure by consolidating functions in shared services centers, or by migrating to more cost-effective off-shore operating models while leveraging automation to digitize transaction ...read more


The Smart List: City Furniture finds shelter from natural disaster in the cloud

Written by Rebecca Hardy | April 21, 2019 | Business resiliency, Cloud, Journey to cloud...

The Smart List features the innovative stories of leading IBM Services clients. View more client stories here. Home furnishings company City Furniture has 29 retail locations, two distribution centers and roughly 1,800 associates spanning almost the entire state of Florida, placing it smack in the midst of the hurricane belt. Here, City Furniture VP and deputy ...read more


A resiliency leader’s checklist for backup and disaster recovery

Written by Mijee Briana Walker | April 20, 2019 | Business resiliency, Business transformation, Process optimization

Hybrid and multi-cloud IT environments are quickly becoming the norm, which means multiple points of possible vulnerability for your business. A recent report from the IBM Institute for Business Value found that a whopping 85% of respondents use more than one cloud environment, and just about every company surveyed said they are using some form ...read more


Patient-centric healthcare: It’s time for a new operating model

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

It’s no secret that patient centricity is one of the most pressing priorities for healthcare and life sciences (HCLS) organizations. From pharmaceutical companies to urgent care facilities, organizations across the industry are asking how they can prioritize patient outcomes and meet consumers’ expectation for on-demand care delivered on their terms. But simply slapping the term ...read more


Healthcare experience matters — here’s how to improve it

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

When I ask any clinician for an opinion on a brand that gives customers a great experience, the answer is never a health care or life sciences brand. It’s always a brand such as Amazon, Netflix, Uber, Nordstrom or Starbucks — and for good reason. The organizations underpinning these brands manage their whole strategy or ...read more


Welcome to extended reality: Transforming how employees work and learn

Written by Armando Ortiz | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention

Imagine a maintenance technician for a nuclear power plant having remote and on-demand access to all equipment in the facility. They could log as many hours as needed in immersive training to become acclimated to the stress of a meltdown scenario and learn how to implement operational protocols — safely from a room at corporate ...read more


Pioneers of Possible: The importance of business continuity with Pat Corcoran

Written by Rebecca Hardy | February 23, 2019 | Business resiliency, Business transformation

In this episode of the Pioneers of Possible podcast series, Pat Corcoran, global strategy executive with IBM Business Resiliency Services, explains how coupling business continuity with security can help lower the impact of a disaster on IT infrastructure. Q: You were deeply involved with the Ponemon Institute’s Cost of a Data Breach study. What was the ...read more