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Preparing your eCommerce platform for the most digital holiday season ever
As we carry on with our lives—and head into the holidays–in the middle of a pandemic, it is ...
Meet ‘VAT’ – here’s why virtual agent technology should be your next hire
People are more dependent now than ever before on digital channels. For everything from digital ...
Four ways Salesforce customers are adapting, surviving and thriving in the COVID-19 era
The road to recovery from the COVID-19 pandemic continues to be uneven, at best. A number of ...
3 lessons in personalization from the retail industry
Waves of COVID-19 cases and varying regulations have created complexity for companies trying to maintain customer relationships in a new reality. By necessity, companies have digitized many touchpoints in the customer journey that used to involve in-...
Rethinking cost transformation for the “next normal” in food retail
It seems every week brings news of how food retailers are pivoting and innovating in response to ...
Make “human experience” your organizational compass
Matt Candy is Global Managing Partner of IBM’s digital experience agency, IBM iX. He helps global enterprises reinvent their customer experience through human-based design. He has been with IBM since 2002. Paul Papas is Global Managing Partner, IBM...
Banks can meet the challenges of personalization with security-rich hybrid cloud
Industries like banking, government and healthcare face more challenges when it comes to delivering ...
How can technology help us go back to school, in person and remotely
Globally, 1.2 billion students are currently affected by nationwide school closures. More than 70 ...
10 minutes to a more flexible contact center
In contact centers around the world, change has been the constant of 2020. Agents have largely shifted to remote workstations, virtual agents are being deployed to keep up with customer inquiries, and businesses are making tough decisions to combat ...
From CMO to CXO – The data-driven journey towards building...
by Matt Candy
What is the circular economy and how your company can ...
by Andre Ribeiro
Resiliency orchestration: The answer to disaster recovery ...
by Chandra Sekhar Pulamarasetti
