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Make “human experience” your organizational compass
Matt Candy is Global Managing Partner of IBM’s digital experience agency, IBM iX. He helps global enterprises reinvent their customer experience through human-based design. He has been with IBM since 2002. Paul Papas is Global Managing Partner, IBM...
Five learnings from adapting to disruption
As we return to the workplace in phases, now is a good time to reflect on how far we’ve come and how different work looks moving forward. After all, today’s learnings drive tomorrow’s transformations. Maintaining business continuity is as ...
10 minutes to a more flexible contact center
In contact centers around the world, change has been the constant of 2020. Agents have largely shifted to remote workstations, virtual agents are being deployed to keep up with customer inquiries, and businesses are making tough decisions to combat ...
Key actions for CHROs: Preparing for a new normal
All around the globe, the COVID-19 pandemic has turned the unimaginable into the unavoidable. A return to “normal,” whenever it comes, will certainly be a different kind of normal. Though decision-making and acting with assurance has never been ...
Fighting isolation and loneliness in the age of COVID-19
Isolation and loneliness are important themes that have taken on increased urgency in the face of a pandemic that requires self-isolation and social distancing measures to prevent the spread of disease. As individuals and businesses find their way ...
Manage mission-critical workloads in the cloud the smart way
Enterprises are entering a new phase in their cloud migration. Having moved their non-critical ...
How to support agents during a contact center transformation
If there was ever a chosen year for contact center transformation, it would be 2020. The vast ...
7 best practices for managing planned and unplanned exponential hiring
During the current global pandemic, many businesses were forced to temporarily limit or shut down ...
Why your financial and risk planning must include climate data
The past decade had the largest natural disaster impact footprint of any decade on record and during...
From CMO to CXO – The data-driven journey towards building...
by Matt Candy
What is the circular economy and how your company can ...
by Andre Ribeiro
Resiliency orchestration: The answer to disaster recovery ...
by Chandra Sekhar Pulamarasetti