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The state of IT transformation
2020 was a year of unprecedented disruption. The COVID-19 pandemic alone cost businesses millions in managing IT demands. And despite an overall acceleration toward digital transformation, a recent survey found that 60% of corporate IT leaders ...
Four key measures to strengthen operational resilience
Business continuity and disaster recovery (BCDR) plans need to keep pace with increasing business demands and growth in physical and compute infrastructures. For a hyperconnected digital business, even a small disruptive event can ripple through the ...
The 3 focus areas of outperforming CEOS to help ensure success in 2021
While 2020 was filled with disruption, the year also pushed chief executives worldwide to accelerate...
Modern space exploration will transform the world of work
In the 80s and early 90s, few people could imagine the impact the World Wide Web would one day have. The idea that it would be an integral, ubiquitous part of our business and personal lives seemed laughable. From the 50s onward, people have viewed ...
Secrets of success from a challenging year
Against the backdrop of COVID-19, some of the world’s most prestigious companies and their partners worked on some of the most complex challenges – such as climate change, natural disasters, pandemics and world hunger. In this review of client ...
Building cyber resilience: An imperative for surviving threats today and in the future
How confident are you that your business will continue to operate in the event of a cyberattack? How...
Make “human experience” your organizational compass
Matt Candy is Global Managing Partner of IBM’s digital experience agency, IBM iX. He helps global enterprises reinvent their customer experience through human-based design. He has been with IBM since 2002. Paul Papas is Global Managing Partner, IBM...
Five learnings from adapting to disruption
As we return to the workplace in phases, now is a good time to reflect on how far we’ve come and how different work looks moving forward. After all, today’s learnings drive tomorrow’s transformations. Maintaining business continuity is as ...
10 minutes to a more flexible contact center
In contact centers around the world, change has been the constant of 2020. Agents have largely shifted to remote workstations, virtual agents are being deployed to keep up with customer inquiries, and businesses are making tough decisions to combat ...
From CMO to CXO – The data-driven journey towards building...
by Matt Candy
What is the circular economy and how your company can ...
by Andre Ribeiro
Resiliency orchestration: The answer to disaster recovery ...
by Chandra Sekhar Pulamarasetti