Process optimization

Smarter Business Review stories about process optimization

Collaborative business planning harnesses the power of the global supply chain

Written by Saif Rivers and others | October 10, 2019 | Business transformation, Cognitive enterprise, Process optimization

We’ve written a lot about how new technologies are building a better supply chain. But technologies such as AI, IoT and advanced analytics can only achieve their true potential if all parties within the supply chain network are working together. Even the smallest, most well-intentioned decisions made by individual stakeholders can cause catastrophic failures in ...read more


R.I.P. data governance: Data enablement is the clear path forward

Written by Dan Sutherland | September 11, 2019 | Business transformation, Cognitive enterprise, Process optimization

Let’s be clear — we do not intend to bury data governance, but rather to place it within the context of a more comprehensive approach: data enablement. The goal of data governance — ensuring the quality of an organization’s data across the data lifecycle — is noble enough. But the processes involved often end up ...read more


Why improving strategic agility is good for business

Written by Anita Karlsson-Dion and others | July 22, 2019 | Cognitive enterprise, Process optimization

Modern enterprises must transform faster to keep up with changing market conditions. They must improve their strategic agility by marrying enterprise data and human talent to find opportunities to improve their processes. Companies need help innovating to find new efficiency in their operations — at speed and at scale. Agile innovation is the key to ...read more


Intelligent workflows 101: Putting talent first in the Cognitive Enterprise

Written by Tina Marron-Partridge | July 19, 2019 | Business resiliency, Cognitive enterprise, Process optimization

In many industries, the in-demand skill sets of today did not exist a decade ago. Think natural language processing, cloud computing, and artificial intelligence (AI). Leaders surveyed for the 2018 C-suite study rated investments in human capital as the number-one factor impacting organizational performance. As the rate of change accelerates, the Cognitive Enterprise  (IBM’s vision ...read more


Find and develop the right employees with AI in recruiting

Written by Elizebeth Varghese | June 19, 2019 | AI, Business transformation, Process optimization

To help overcome the skills gap that threatens to undermine their organizations’ digital transformation efforts, HR professionals are turning to artificial intelligence and cognitive computing. These technologies make it possible to attract, identify and continuously train employees for the constantly evolving roles and responsibilities that are required in a successful data-centric business. Recruiting outside talent ...read more


Intelligent workflows 101: How AI helps deliver ketchup around the world

Written by Dayna Sargen | June 4, 2019 | AI, Automation, Process optimization...

Ketchup, at first glance, seems distinctly American—a condiment that is perfectly matched with fast food and Fourth of July barbecues. And Americans eat ketchup with pretty much everything—French fries, breakfast burritos, mac and cheese, and even ice cream—squirting it on an average of 9.74 meals a week. But ketchup, or “catsup,” is consumed with meals ...read more


You moved to SaaS. Now what?

Written by Joseph Msays | May 28, 2019 | Application modernization, Multivendor management, Process optimization

Virtually every organization relies on SaaS products. And there’s a reason why enterprise-level, on-premises software has been vital to the engine of global commerce for so many years. However, privacy, end-to-end control, service-level agreements, uptime, and customization introduce restrictions to security, functionality, and performance. Add to these issues a global footprint and multiple SaaS solutions ...read more


Intelligent Workflows 101: Graham Wright on the future of procurement

Written by Dayna Sargen | May 10, 2019 | AI, Application modernization, Automation...

Think about the last time you purchased a work computer. The process probably involved research, verifying company-approved brands and models, comparing options online or via a physical catalog, and then patiently wading through multiple approvals. That’s hardly the responsive, agile procurement approach needed to support today’s busy teams and demanding customer experiences. Graham Wright, IBM’s ...read more


Intelligent workflows 101: Revolutionizing the way your business works

Written by Jay Bellissimo | April 29, 2019 | AI, Application modernization, Automation...

Don’t just optimize one task, reimagine an entire workflow We often read about the power of emerging technologies and their collective potential to remake entire industries. But in practice, we tend to focus on one part of a business, for example, the back office. Think help desk tickets, processing payments, and job applications. What if we took an end-to-end ...read more