Process optimization

Smarter Business Review stories about process optimization

Find and develop the right employees with AI in recruiting

Written by Elizebeth Varghese | June 19, 2019 | AI, Business transformation, Process optimization

To help overcome the skills gap that threatens to undermine their organizations’ digital transformation efforts, HR professionals are turning to artificial intelligence and cognitive computing. These technologies make it possible to attract, identify and continuously train employees for the constantly evolving roles and responsibilities that are required in a successful data-centric business. Recruiting outside talent ...read more


Intelligent workflows 101: How AI helps deliver ketchup around the world

Written by Dayna Sargen | June 4, 2019 | AI, Automation, Process optimization...

Ketchup, at first glance, seems distinctly American—a condiment that is perfectly matched with fast food and Fourth of July barbecues. And Americans eat ketchup with pretty much everything—French fries, breakfast burritos, mac and cheese, and even ice cream—squirting it on an average of 9.74 meals a week. But ketchup, or “catsup,” is consumed with meals ...read more


You moved to SaaS. Now what?

Written by Joseph Msays | May 28, 2019 | Application modernization, Multivendor management, Process optimization

Virtually every organization relies on SaaS products. And there’s a reason why enterprise-level, on-premises software has been vital to the engine of global commerce for so many years. However, privacy, end-to-end control, service-level agreements, uptime, and customization introduce restrictions to security, functionality, and performance. Add to these issues a global footprint and multiple SaaS solutions ...read more


Intelligent Workflows 101: Graham Wright on the future of procurement

Written by Dayna Sargen | May 10, 2019 | AI, Application modernization, Automation...

Think about the last time you purchased a work computer. The process probably involved research, verifying company-approved brands and models, comparing options online or via a physical catalog, and then patiently wading through multiple approvals. That’s hardly the responsive, agile procurement approach needed to support today’s busy teams and demanding customer experiences. Graham Wright, IBM’s ...read more


Intelligent workflows 101: Revolutionizing the way your business works

Written by Jay Bellissimo | April 29, 2019 | AI, Application modernization, Automation...

Don’t just optimize one task, reimagine an entire workflow We often read about the power of emerging technologies and their collective potential to remake entire industries. But in practice, we tend to focus on one part of a business, for example, the back office. Think help desk tickets, processing payments, and job applications. What if we took an end-to-end ...read more


Patient-centric healthcare: It’s time for a new operating model

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

It’s no secret that patient centricity is one of the most pressing priorities for healthcare and life sciences (HCLS) organizations. From pharmaceutical companies to urgent care facilities, organizations across the industry are asking how they can prioritize patient outcomes and meet consumers’ expectation for on-demand care delivered on their terms. But simply slapping the term ...read more


Intelligent workflows 101: Building a better supply chain

Written by Saif Rivers | February 28, 2019 | AI, Automation, Cognitive enterprise...

It’s time for retailers to re-think their supply chains Artificial Intelligence (AI), has given retailers new insight into every step in the creation of their products, presenting opportunities for efficiency and cost-savings. But the adage “a chain is only as strong as its weakest link” is still true. Surprises from unforeseen factors like weather or ...read more


How an AI service desk inspired Brazil’s BRF to think differently

Written by Adam Kleiner | October 23, 2018 | AI, Automation, Process optimization...

With more than 30,000 enterprise technology users in locations around the world, the IT service desk for Brazil food company, BRF, keeps as busy as any. This reality was part of the Itajai, Santa Catarina-based company’s interest in implementing an AI-powered help desk. In 2017, BRF implemented IBM Workplace Support Services with Watson and gave ...read more


Top five innovations transforming technical support

Written by Jens Rathgeber | August 13, 2018 | Business transformation, Multivendor management, Process optimization

Technical support organizations are facing a challenge: The traditional break and fix support model no longer meets today’s business requirements. Why? Because IT is woven into our business and private lives and IT consumers don’t tolerate service disruptions. So, waiting for an outage and reacting to it doesn’t work any longer. Technical support teams need ...read more