Automation

Smarter Business Review stories about automation

Anthem’s CIO Tim Skeen champions insight-driven healthcare with analytics and automation

Written by Rebecca Hardy | June 11, 2019 | Automation, Business transformation, Healthcare

The Smart List features innovative stories of leading IBM Services clients.  View more client stories here. Anthem is a leading health benefits company dedicated to improving lives and communities, and making healthcare simpler. Anthem CIO Tim Skeen and IBM Infrastructure Services GM Phil Guido discuss Anthem’s next frontier: innovating with analytics and automation for insight-driven ...read more


Intelligent workflows 101: How AI helps deliver ketchup around the world

Written by Dayna Sargen | June 4, 2019 | AI, Automation, Process optimization...

Ketchup, at first glance, seems distinctly American—a condiment that is perfectly matched with fast food and Fourth of July barbecues. And Americans eat ketchup with pretty much everything—French fries, breakfast burritos, mac and cheese, and even ice cream—squirting it on an average of 9.74 meals a week. But ketchup, or “catsup,” is consumed with meals ...read more


Intelligent Workflows 101: Graham Wright on the future of procurement

Written by Dayna Sargen | May 10, 2019 | AI, Application modernization, Automation...

Think about the last time you purchased a work computer. The process probably involved research, verifying company-approved brands and models, comparing options online or via a physical catalog, and then patiently wading through multiple approvals. That’s hardly the responsive, agile procurement approach needed to support today’s busy teams and demanding customer experiences. Graham Wright, IBM’s ...read more


Three ways to motivate employees to embrace AI service desks

Written by Jeff Dean | April 29, 2019 | AI, Automation, Cognitive enterprise

There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and calling the service desk to speak with an agent for personalized IT support. But what is “high-touch” about sitting in queue for 10 minutes, finally getting an agent who takes your ...read more


Intelligent workflows 101: Revolutionizing the way your business works

Written by Jay Bellissimo | April 29, 2019 | AI, Application modernization, Automation...

Don’t just optimize one task, reimagine an entire workflow We often read about the power of emerging technologies and their collective potential to remake entire industries. But in practice, we tend to focus on one part of a business, for example, the back office. Think help desk tickets, processing payments, and job applications. What if we took an end-to-end ...read more


Intelligent workflows 101: How to solve your finance data management problems

Written by Anita Karlsson-Dion and Rajesh Chopra | April 22, 2019 | Automation, Business resiliency, Cognitive enterprise

Faced with intense competition and falling profit margins, companies are continually looking to streamline their cost of back office operations. Over the years, organizations have been able to optimize their finance cost structure by consolidating functions in shared services centers, or by migrating to more cost-effective off-shore operating models while leveraging automation to digitize transaction ...read more


The role of analytics on the journey to the cognitive enterprise (Part 2 of 2)

Written by Carol Zichi | April 3, 2019 | Automation, Business transformation, Cognitive enterprise

Traditionally, disruption is the last word IT wants to associate with. But demand for more intuitive, intelligent user experiences in the workplace, along with the proliferation of devices and data, challenges long-established notions. CIOs aspiring to a cognitive enterprise model must bring automation, analytics and AI to the workforce. Cognitive capabilities replace the act of ...read more


The role of analytics on the journey to the cognitive enterprise (Part 1 of 2)

Written by Carol Zichi | March 28, 2019 | Analytics, Automation, Business transformation...

VPN access and mobile email may not sound revolutionary. But back in the ’90s and early 2000s, VPN and mobile email were workers’ first experiences with mobile freedom. Then came the era of mobile productivity when remote and mobile workers could access key business capabilities on traditional and mobile devices. Fast forward to today’s workforce: ...read more


Intelligent workflows 101: Building a better supply chain

Written by Saif Rivers | February 28, 2019 | AI, Automation, Cognitive enterprise...

It’s time for retailers to re-think their supply chains Artificial Intelligence (AI), has given retailers new insight into every step in the creation of their products, presenting opportunities for efficiency and cost-savings. But the adage “a chain is only as strong as its weakest link” is still true. Surprises from unforeseen factors like weather or ...read more