Automation

Smarter Business Review stories about automation

8 envy-inducing traits of the future workspace

Written by Matthew Johnson | August 22, 2019 | Automation, Cognitive enterprise, Digital reinvention

Most conversations about the future of work underscore two key considerations — user experience and the technology that enables it. For good reason: Technology increasingly factors in when it comes to where people want to work. A January survey by IBM’s Market Development & Insights division found that 74 percent of participants view the ability ...read more


Cognitive solutions creating closer relationships with banking customers

Written by Dayna Sargen | August 14, 2019 | AI, Automation, Financial services

The financial environment is changing quickly. The world in which banks make money by converting short-term savings to long-term loans is disappearing. To succeed, banks need to sell a more diverse set of products while maintaining a close relationship with their customers. Laurent Prud’hon, head of the Cognitive Factory team at Crédit Mutuel, says artificial ...read more


Is it time for my company to jump on the composable architecture bandwagon?

Written by Kevin Jackson | August 12, 2019 | Automation, Cloud, Manage cloud

Composable architectures are quickly becoming a feature of the modern enterprise. In its Hype Cycle for I&O Automation 2019 report, Gartner suggests particular benefits of composable infrastructures in “use cases where infrastructure must be resized frequently, or where composability increases the utilization of high-cost components.” Why composable architecture? Composable infrastructures deliver compute, storage and network ...read more


Cognitive cost takeout: The emerging role of AI in banking

Written by David Turner | July 8, 2019 | AI, Automation

Executives are excited about artificial intelligence. According to Venture Beat, 90 percent of C-suite executives say that AI is the next technological revolution. Financial services firms have already embraced AI for risk assessment, customer care and cognitive digitization, but Forbes notes that 51 percent of companies cite cost reduction as the primary benefit. How do ...read more


The Smart List: Anthem champions insight-driven healthcare with analytics and automation

Written by Rebecca Hardy | June 11, 2019 | Automation, Business transformation, Financial services...

The Smart List features innovative stories of leading IBM Services clients.  View more client stories here. Anthem is a leading health benefits company dedicated to improving lives and communities, and making healthcare simpler. Anthem CIO Tim Skeen and IBM Infrastructure Services GM Phil Guido discuss Anthem’s next frontier: innovating with analytics and automation for insight-driven ...read more


Intelligent workflows 101: How AI helps deliver ketchup around the world

Written by Dayna Sargen | June 4, 2019 | AI, Automation, Process optimization...

Ketchup, at first glance, seems distinctly American—a condiment that is perfectly matched with fast food and Fourth of July barbecues. And Americans eat ketchup with pretty much everything—French fries, breakfast burritos, mac and cheese, and even ice cream—squirting it on an average of 9.74 meals a week. But ketchup, or “catsup,” is consumed with meals ...read more


Intelligent Workflows 101: Graham Wright on the future of procurement

Written by Dayna Sargen | May 10, 2019 | AI, Application modernization, Automation...

Think about the last time you purchased a work computer. The process probably involved research, verifying company-approved brands and models, comparing options online or via a physical catalog, and then patiently wading through multiple approvals. That’s hardly the responsive, agile procurement approach needed to support today’s busy teams and demanding customer experiences. Graham Wright, IBM’s ...read more


Three ways to motivate employees to embrace AI service desks

Written by Jeff Dean | April 29, 2019 | AI, Automation, Cognitive enterprise

There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and calling the service desk to speak with an agent for personalized IT support. But what is “high-touch” about sitting in queue for 10 minutes, finally getting an agent who takes your ...read more


Intelligent workflows 101: Revolutionizing the way your business works

Written by Jay Bellissimo | April 29, 2019 | AI, Application modernization, Automation...

Don’t just optimize one task, reimagine an entire workflow We often read about the power of emerging technologies and their collective potential to remake entire industries. But in practice, we tend to focus on one part of a business, for example, the back office. Think help desk tickets, processing payments, and job applications. What if we took an end-to-end ...read more