IBM Services

You moved to SaaS. Now what?

Written by Joseph Msays | May 28, 2019 | Application modernization, Multivendor management, Process optimization

Virtually every organization relies on SaaS products. And there’s a reason why enterprise-level, on-premises software has been vital to the engine of global commerce for so many years. However, privacy, end-to-end control, service-level agreements, uptime, and customization introduce restrictions to security, functionality, and performance. Add to these issues a global footprint and multiple SaaS solutions ...read more

Intelligent Workflows 101: Graham Wright on the future of procurement

Written by Dayna Sargen | May 10, 2019 | AI, Application modernization, Automation...

Think about the last time you purchased a work computer. The process probably involved research, verifying company-approved brands and models, comparing options online or via a physical catalog, and then patiently wading through multiple approvals. That’s hardly the responsive, agile procurement approach needed to support today’s busy teams and demanding customer experiences. Graham Wright, IBM’s ...read more

Retail Business Services embraces innovation with IBM IGNITE

Written by Paul Austin and Andrew Williams | April 30, 2019 | Application modernization, Business resiliency, Business transformation

RBS QA Manager, Nancy Silva, shares her experience working with IBM’s Dyllan Rafail, a member of IBM’s IGNITE program who self-identifies as having autism spectrum disorder Quality assurance is an extremely important job in the fast-paced grocery industry. Nancy Silva, QA Manager for Retail Business Services (RBS), is no stranger to what it takes to ...read more

Intelligent workflows 101: Revolutionizing the way your business works

Written by Jay Bellissimo | April 29, 2019 | AI, Application modernization, Automation...

Don’t just optimize one task, reimagine an entire workflow We often read about the power of emerging technologies and their collective potential to remake entire industries. But in practice, we tend to focus on one part of a business, for example, the back office. Think help desk tickets, processing payments, and job applications. What if we took an end-to-end ...read more

As people on the autism spectrum move into adulthood, who will hire them?

Written by Paul Austin and Andrew Williams | March 26, 2019 | AI, Application modernization, Business transformation

The last decade saw major strides toward creating a more diverse workforce (and for good reason), but one group has been largely overlooked—until now. Ingrid Weiss wanted a job. The college-educated 23-year-old knew that work was the next step in her path to adulthood, but she faced barriers. As someone with autism spectrum disorder (ASD), ...read more

Navigating the New Normal with NextGen application development and maintenance

Written by Tom Crane | February 6, 2019 | Application modernization, Business resiliency, Business transformation...

Today’s enterprises are struggling to keep pace in a business world increasingly populated by nimble startups. These enterprises once relied on their IT cores as a source of competitive advantage. Now, those same IT cores increasingly make it difficult for them to adapt to a “New Normal” defined by speed, efficiency and resilience: Speed: Traditional ...read more

What soccer can teach us about digital workplace services

Written by Henry Cipriano | September 4, 2018 | Application modernization, Business transformation, Digital reinvention

Many a sports writer has used soccer as a metaphor for life. Whether it’s the struggle to achieve long-desired goals or the camaraderie of shared success (or failure), soccer encapsulates many of the same experiences that everyday people encounter as they navigate through careers, family relationships and community involvement. Many enterprises are experiencing in the ...read more

How workspace as a service helps CIOs sleep at night

Written by Herb Hernandez | September 1, 2018 | Application modernization, Business transformation

Given we’re squarely in the as-a-service era, it was only a matter of time before workspace-as-a-service would come of age. With all the changes in the workplace—from the broader generational shifts to the more specific trends toward unified endpoint management—some organizations are employing a workspace-as-a-service model. Rather than: purchase and provision new equipment, maintain assets, ...read more

Weather and AI make for a perfect storm in the insurance sector

Written by Cathy Reese | August 20, 2018 | AI, Application modernization, Automation...

How weather data can help streamline the claims process The weather has always challenged our best and brightest—from Aristotle and his early theories of Meteorologica to the legions of engineers and scientists at organizations such as IBM’s The Weather Company. The job isn’t getting any easier. Weather will always be a highly complex scientific phenomenon, ...read more

Application modernization