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How to manage complexity and realize the value of big data
What would the world look like if every business decision was well documented and driven by big data? Rapid technical advancements in advanced analytics, AI and blockchain suggest we might not have to wait too long to find out. With more than 150 ...
Six recommendations for launching or expanding your virtual agent in this crisis
As we work together to respond to our current crisis, artificial intelligence (AI) is a force ...
To help plan for a return to work, businesses should consider leveraging IoT insights at the edge
In the current climate, many businesses have pivoted to a remote workforce, but this option may not ...
How to build your IT infrastructure for 5G-enabled edge computing
The global 5G-enabled edge computing market is growing rapidly, fueled by major technology changes ...
Building operational resiliency for anytime, anywhere and any situation
History is riddled with unexpected challenges and, more importantly, the creative ways people rose ...
Cognitive care: Empowering the agent experience with AI
Customer service representatives (CSRs) are the face of your brand. In the age of hyper-personalization and rising consumer expectations, agents can’t do it alone, and need a new best friend to help keep them afloat: Artificial Intelligence (AI). ...
3 Unexpected truths about AI and technical support
Data in our world is ever-growing, streaming in from device sensors, IoT and millions of digital transactions across industries. We need new technologies such as artificial intelligence to analyze all the data. What does that mean for us at an ...
The power of reinventing your workflows
In November 2019, IBM commissioned Forrester Consulting to investigate the modernization of business processes and workflows by conducting an online survey of 450 global decision makers. Forrester found that firms understand the need to modernize ...
To improve customer experience, agents need a new best friend: AI
Customer service representatives (CSRs) are the face of your brand; skilled and empowered reps are ...
Find and develop the right employees with AI in recruiting
by Elizebeth Varghese
IT managers fight fear with facts on the journey to cloud
by Rebecca Hardy
The cyber resilient organization, part 2: cyber resilience ...
by Kaustubh Vazalwar