AI

Smarter Business Review stories about AI

Find and develop the right employees with AI in recruiting

Written by Elizebeth Varghese | June 19, 2019 | AI, Business transformation, Process optimization

To help overcome the skills gap that threatens to undermine their organizations’ digital transformation efforts, HR professionals are turning to artificial intelligence and cognitive computing. These technologies make it possible to attract, identify and continuously train employees for the constantly evolving roles and responsibilities that are required in a successful data-centric business. Recruiting outside talent ...read more


Anthem’s CIO Tim Skeen champions insight-driven healthcare with analytics and automation

Written by Rebecca Hardy | June 11, 2019 | Automation, Business transformation, Healthcare

The Smart List features innovative stories of leading IBM Services clients.  View more client stories here. Anthem is a leading health benefits company dedicated to improving lives and communities, and making healthcare simpler. Anthem CIO Tim Skeen and IBM Infrastructure Services GM Phil Guido discuss Anthem’s next frontier: innovating with analytics and automation for insight-driven ...read more


Intelligent workflows 101: How AI helps deliver ketchup around the world

Written by Dayna Sargen | June 4, 2019 | AI, Automation, Process optimization...

Ketchup, at first glance, seems distinctly American—a condiment that is perfectly matched with fast food and Fourth of July barbecues. And Americans eat ketchup with pretty much everything—French fries, breakfast burritos, mac and cheese, and even ice cream—squirting it on an average of 9.74 meals a week. But ketchup, or “catsup,” is consumed with meals ...read more


You moved to SaaS. Now what?

Written by Joseph Msays | May 28, 2019 | Application modernization, Multivendor management, Process optimization

Virtually every organization relies on SaaS products. And there’s a reason why enterprise-level, on-premises software has been vital to the engine of global commerce for so many years. However, privacy, end-to-end control, service-level agreements, uptime, and customization introduce restrictions to security, functionality, and performance. Add to these issues a global footprint and multiple SaaS solutions ...read more


Intelligent Workflows 101: Graham Wright on the future of procurement

Written by Dayna Sargen | May 10, 2019 | AI, Application modernization, Automation...

Think about the last time you purchased a work computer. The process probably involved research, verifying company-approved brands and models, comparing options online or via a physical catalog, and then patiently wading through multiple approvals. That’s hardly the responsive, agile procurement approach needed to support today’s busy teams and demanding customer experiences. Graham Wright, IBM’s ...read more


Retail Business Services embraces innovation with IBM IGNITE

Written by Paul Austin and Andrew Williams | April 30, 2019 | Application modernization, Business resiliency, Business transformation

RBS QA Manager, Nancy Silva, shares her experience working with IBM’s Dyllan Rafail, a member of IBM’s IGNITE program who self-identifies as having autism spectrum disorder Quality assurance is an extremely important job in the fast-paced grocery industry. Nancy Silva, QA Manager for Retail Business Services (RBS), is no stranger to what it takes to ...read more


Three ways to motivate employees to embrace AI service desks

Written by Jeff Dean | April 29, 2019 | AI, Automation, Cognitive enterprise

There’s a lot of debate in enterprise service desk circles: What is “high-touch” customer service? It used to be picking up the phone and calling the service desk to speak with an agent for personalized IT support. But what is “high-touch” about sitting in queue for 10 minutes, finally getting an agent who takes your ...read more


Intelligent workflows 101: Revolutionizing the way your business works

Written by Jay Bellissimo | April 29, 2019 | AI, Application modernization, Automation...

Don’t just optimize one task, reimagine an entire workflow We often read about the power of emerging technologies and their collective potential to remake entire industries. But in practice, we tend to focus on one part of a business, for example, the back office. Think help desk tickets, processing payments, and job applications. What if we took an end-to-end ...read more


Intelligent workflows 101: How to solve your finance data management problems

Written by Anita Karlsson-Dion and Rajesh Chopra | April 22, 2019 | Automation, Business resiliency, Cognitive enterprise

Faced with intense competition and falling profit margins, companies are continually looking to streamline their cost of back office operations. Over the years, organizations have been able to optimize their finance cost structure by consolidating functions in shared services centers, or by migrating to more cost-effective off-shore operating models while leveraging automation to digitize transaction ...read more