Shobhit Varshney

Cognitive care: Empowering the agent experience with AI

Written by Shobhit Varshney | March 23, 2020 | AI, Automation, Cognitive enterprise

Customer service representatives (CSRs) are the face of your brand. In the age of hyper-personalization and rising consumer expectations, agents can’t do it alone, and need a new best friend to help keep them afloat: Artificial Intelligence (AI). In our last piece, we examined the potential of AI in call centers; today, we’re digging deeper ...read more


To improve customer experience, agents need a new best friend: AI

Written by Shobhit Varshney | February 24, 2020 | AI, Build a smarter business, Digital reinvention

Customer service representatives (CSRs) are the face of your brand; skilled and empowered reps are essential to improve customer experience and enhance consumer loyalty. Whether customers walk into a retail store where brand reps help them compare products, make recommendations and deliver a personalized sales experience — or speak to a call center agent to ...read more