Paul Stoddart

Leverage technology to improve patient centricity

Written by Paul Stoddart | May 1, 2019 | Business transformation, Digital reinvention, Healthcare

Healthcare and life sciences (HCLS) organizations are under tremendous pressure to embrace the consumer-centric strategies rapidly being adopted across industries such as retail, entertainment, travel and banking. Today’s consumers expect the same level of superior experiences from their healthcare providers that they get from Amazon, Netflix, Nordstrom and other highly consumer-centric organizations. As described in ...read more


Patient-centric healthcare: It’s time for a new operating model

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

It’s no secret that patient centricity is one of the most pressing priorities for healthcare and life sciences (HCLS) organizations. From pharmaceutical companies to urgent care facilities, organizations across the industry are asking how they can prioritize patient outcomes and meet consumers’ expectation for on-demand care delivered on their terms. But simply slapping the term ...read more


Healthcare experience matters — here’s how to improve it

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

When I ask any clinician for an opinion on a brand that gives customers a great experience, the answer is never a health care or life sciences brand. It’s always a brand such as Amazon, Netflix, Uber, Nordstrom or Starbucks — and for good reason. The organizations underpinning these brands manage their whole strategy or ...read more