Paul Stoddart

How healthcare payers can win in the world of the cognitive enterprise

Written by Paul Stoddart and Carrie Worley | January 14, 2020 | Business transformation, Cognitive enterprise, Healthcare

A new era of business reinvention is dawning that will accelerate disruption and reshape health insurance. With increasing pressure to improve customer experience, manage the explosion of data, and harness the potential of artificial intelligence (AI) and smart technologies to differentiate and drive growth, payer organizations must evolve to the next generation model for digital more

Why digital experience is critical for health insurers

Written by Paul Stoddart and Carrie Worley | November 6, 2019 | Business resiliency, Business transformation, Digital reinvention

Health consumers are changing, and traditional healthcare services are no longer cutting it. With digitization continuing to reshape expectations, consumers are shouldering a larger share of health costs and taking a more active role in care, and they’re no longer satisfied by the status quo. Instead, they’re looking for more personalized, responsive, digitally-enabled services — more

Leverage technology to improve patient centricity

Written by Paul Stoddart | May 1, 2019 | Business transformation, Digital reinvention, Healthcare

Healthcare and life sciences (HCLS) organizations are under tremendous pressure to embrace the consumer-centric strategies rapidly being adopted across industries such as retail, entertainment, travel and banking. Today’s consumers expect the same level of superior experiences from their healthcare providers that they get from Amazon, Netflix, Nordstrom and other highly consumer-centric organizations. As described in more

Patient-centric healthcare: It’s time for a new operating model

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

It’s no secret that patient centricity is one of the most pressing priorities for healthcare and life sciences (HCLS) organizations. From pharmaceutical companies to urgent care facilities, organizations across the industry are asking how they can prioritize patient outcomes and meet consumers’ expectation for on-demand care delivered on their terms. But simply slapping the term more

Healthcare experience matters — here’s how to improve it

Written by Paul Stoddart | March 14, 2019 | Business resiliency, Business transformation, Digital reinvention...

When I ask any clinician for an opinion on a brand that gives customers a great experience, the answer is never a health care or life sciences brand. It’s always a brand such as Amazon, Netflix, Uber, Nordstrom or Starbucks — and for good reason. The organizations underpinning these brands manage their whole strategy or more