Militza Bishop

AI meets technical support: 3 methods to know

Written by Militza Bishop | January 17, 2020 | AI, Business transformation, Multivendor management

If you’re considering integrating artificial intelligence into your IT support infrastructure, you’re not alone. Perhaps your Net Promoter Score (NPS) for technical support delivery is low. Or your support agents are using a myriad of old tools, which doesn’t translate to a fast, digital support experience. New research by Morning Consult for IBM says three more