Kevin Wahlmeier

3 technology support trends to watch in 2020

Written by Kevin Wahlmeier | January 22, 2020 | AI, Application modernization, Business transformation

Technology support is a fast-moving industry, one that must both respond to disruptive change and constantly reinvent itself to improve user experience. From chatbots that learn from interactions to improve their functionality over time to augmented reality support that boosts field technicians into instant experts, the business of technology support continues to break new ground. ...read more