Janet Mertens is the Global Talent and HR Research Leader at the IBM Institute for Business Value. In her role Ms. Mertens directs empirical research on a variety of topics related to work and leads the development of fact-based insights and thought leadership for today’s senior HR executives. An experienced business consultant with 20 years of experience spanning organizational effectiveness, enterprise learning and human resources across multiple industries, Ms. Mertens specializes in the design of employee experience, the application of AI in the workforce, and the reinvention of the HR function in today’s rapidly changing business landscape. Her most recent publications have focused on the impacts of technology on the workforce and the evolving role of the CHRO. Ms. Mertens can be reached at jmertens@ca.ibm.com.