Erin Poole

AI meets technical support: 3 methods to know

Written by Militza Bishop | January 17, 2020 | AI, Business transformation, Multivendor management

If you’re considering integrating artificial intelligence into your IT support infrastructure, you’re not alone. Perhaps your Net Promoter Score (NPS) for technical support delivery is low. Or your support agents are using a myriad of old tools, which doesn’t translate to a fast, digital support experience. New research by Morning Consult for IBM says three ...read more


The Smart List: Ricoh Latin America transforms customer experience with AI

Written by Erin Poole | December 19, 2019 | AI, Electronics, Multivendor management

The Smart List features innovative stories of leading IBM Services clients and partners. View more client stories here. Ricoh operates in approximately 200 countries and regions and is known for its high-quality copiers, printers and office equipment. The company prides itself on doing what’s best for its customers, and engaged IBM multi-vendor IT support services ...read more


IT leaders weigh in on the value of moving enterprise apps to the multicloud

Written by Erin Poole | December 3, 2019 | Application modernization, Cloud, Manage cloud

In the next three years, 98 percent of companies plan to adopt a multicloud architecture. Yet many are grappling with the complexity of integrating crucial workloads such as Oracle and SAP applications in hybrid multicloud environments. According to a recent IBM Market Development and Insights (MD&I) study, 43 percent of IT leaders cited a shortage ...read more


3 mainframe trends to watch

Written by Erin Poole | November 19, 2019 | Business resiliency, Cognitive enterprise, Multivendor management

More than ever, industries such as banking, retail and healthcare rely on mainframe computing power to manage hundreds of applications processing large volumes of data to simultaneously serve hundreds of thousands of users. A recent report by Allied Market Research finds this trend is fueling the mainframe market, estimated to reach $2.9 billion by 2025. ...read more


Phased migrations to private cloud help large enterprises curb complexity

Written by Erin Poole | November 7, 2019 | Business transformation, Cloud, Journey to cloud

Large enterprises with complex networking and security environments are migrating thousands of servers and workloads to the private cloud. They need a way to help reduce source design changes and production environment risk. Weighing resources and risks Network design changes to environments are a major cloud migration challenge and introduce more post-migration work and operational ...read more


Survey reveals 90% of tech leaders seek self-service cloud consumption

Written by Erin Poole | October 15, 2019 | Cloud, Manage cloud

It’s no surprise that using multiple cloud providers can create consumption issues. Employees expect fast self-service, which doesn’t always match with compliance and security rules. A recent survey conducted by IBM Market Development & Insights (MD&I) found that enterprise leaders need to balance cloud consumption and self-service with efficient service procurement. The evidence is in ...read more


Q&A: Mike Lyons, Executive IT Architect, discusses the rise of SDN

Written by Erin Poole | September 17, 2019 | Business transformation, Journey to cloud, Software-defined

Software-defined networking (SDN) plays a significant role in IT management and migrating critical workloads to the cloud. A new report underscores SDN momentum and estimates the market size will reach $130 billion by 2022. Executive IT Architect for IBM Services Mike Lyons sheds light on how SDN transforms networking and cloud governance. What’s top of ...read more


New research reveals DevOps hurdles

Written by Erin Poole | August 15, 2019 | Business transformation, Cloud, Digital reinvention

In the race to get to market, digital enterprises are using DevOps and cloud platforms to optimize software development pipelines. But while DevOps adoption is gaining ground, just 26% of respondents are using the practice across their organizations, and 45% are using it in some areas, according to a recent survey of 199 DevOps users ...read more


The Smart List: Major automotive company plans to double production with multi-vendor support

Written by Erin Poole | July 16, 2019 | Automotive, Business transformation, Multivendor management

The Smart List features the innovative stories of leading IBM Services clients. View more client stories here. With over 94 locations and 11,000 employees across India, Volvo Eicher needed multi-vendor support to fuel high-availability IT operations and user productivity for its entire supply chain — not a simple task. Now, with modernized support in place, ...read more