IBM Services

Intelligent workflows 101: How AI helps deliver ketchup around the world

Written by Dayna Sargen | June 4, 2019 | AI, Automation, Process optimization...

Ketchup, at first glance, seems distinctly American—a condiment that is perfectly matched with fast food and Fourth of July barbecues. And Americans eat ketchup with pretty much everything—French fries, breakfast burritos, mac and cheese, and even ice cream—squirting it on an average of 9.74 meals a week. But ketchup, or “catsup,” is consumed with meals more

Intelligent Workflows 101: Graham Wright on the future of procurement

Written by Dayna Sargen | May 10, 2019 | AI, Application modernization, Automation...

Think about the last time you purchased a work computer. The process probably involved research, verifying company-approved brands and models, comparing options online or via a physical catalog, and then patiently wading through multiple approvals. That’s hardly the responsive, agile procurement approach needed to support today’s busy teams and demanding customer experiences. Graham Wright, IBM’s more

The power of co-creation

Written by Dayna Sargen | July 19, 2018 | Business resiliency, Business transformation

Companies are struggling to identify innovative solutions for breakthrough products and services, compounded by a lack of method to bring them to fruition. Co-creation—the concept of gathering teams from across an enterprise to design, prove, and launch innovative programs—is an increasingly vital tool today, says Lori Victor Feller, IBM Garage Global Leader. AI and analytics more

Wake-up Call | Roberto Mancone: Citizen of the world

Written by Dayna Sargen | May 30, 2018 | AI, Automation, Process optimization

A willingness to push boundaries — and a lifelong case of wanderlust — are must-have tools of the trade for this tech guru Roberto Mancone was born in Naples in 1967, the son of an automotive worker and housewife, and always had one ambition — to escape his hometown and see the world. “I came more

Wake-up Call | Abi Dudley: The psychologist revolutionizing HR

Written by Dayna Sargen | May 30, 2018 | AI, Process optimization

Abi Dudley is using artificial intelligence to transform Ernst & Young (EY), drawing upon her training in psychology to inform the future of human resources In 2005, Abi Dudley was finishing her studies in psychology at the University of Oxford when she realized she wanted to pursue a new field: technology. “Clinical psychology was interesting, more

Wake-up Call | Adam Lawrence: The Wall Street deserter now building the future of finance business innovation

Written by Dayna Sargen | May 20, 2018 | Business transformation, Cognitive enterprise, Digital reinvention

Adam Lawrence loves to build new worlds — whether designing his home or reprogramming his personal devices — a passion he brings to reinventing business Traveling the world for IBM, Adam Lawrence and his family have lived in seven cities in the past 20 years — and he’s helped craft each of their homes. “I more

Wake-up Call | John Hill: Preparing a 129-year-old, family-owned company for the 21st century

Written by Dayna Sargen | May 14, 2018 | Business transformation, Digital reinvention

The CIO of Carhartt is revolutionizing a historic American clothing brand, one innovation at a time As the chief information officer at Carhartt, John Hill is using technology to bring dependable clothes to workers. His work is partly fueled by a personal connection to the brand: His grandfather, who worked on an auto assembly line more