David Kwon

Digital reinvention for insurance: Differentiating through IoT, analytics and UX

Written by David Kwon | December 10, 2019 | Business resiliency, Business transformation, Digital reinvention

No matter how good your customer experience is, it can always be better. Financial services organizations have invested heavily in digital experience for many years, with focus on experience design, predictive analytics and the Internet of Things (IoT). Although successful, the efforts have been mostly siloed, tactical and (at worst) no longer differentiating. A major ...read more