Carrie Worley

How healthcare payers can win in the world of the cognitive enterprise

Written by Paul Stoddart and Carrie Worley | January 14, 2020 | Business transformation, Cognitive enterprise, Healthcare

A new era of business reinvention is dawning that will accelerate disruption and reshape health insurance. With increasing pressure to improve customer experience, manage the explosion of data, and harness the potential of artificial intelligence (AI) and smart technologies to differentiate and drive growth, payer organizations must evolve to the next generation model for digital more

Why digital experience is critical for health insurers

Written by Paul Stoddart and Carrie Worley | November 6, 2019 | Business resiliency, Business transformation, Digital reinvention

Health consumers are changing, and traditional healthcare services are no longer cutting it. With digitization continuing to reshape expectations, consumers are shouldering a larger share of health costs and taking a more active role in care, and they’re no longer satisfied by the status quo. Instead, they’re looking for more personalized, responsive, digitally-enabled services — more