Andreas Gräf is a management consultant at IBM Services, with more than 20 years project-based experience with various industries, clients and project types. While the focus of his activities was more on the operational-tactical level until 2010, he now provides customers with tactical-strategic support. Gräf helps clients define their future operating model and direction. Within IBM he is part of several teams that emobdy the future direction and definition of consulting and advisory services.