Is time spent supporting open source technology slowing innovation?

Written by Adam Kleiner | November 12, 2019 | Cloud, Open source

New data suggests opportunities gained by offloading support more

How data center challenges may hinder digital transformation

Written by Adam Kleiner | September 26, 2019 | Journey to cloud, Multivendor management, Open source

Analyst report paints a picture of how IT leaders are thinking about the data center in context of hybrid cloud more

Survey says what technology employees want

Written by Adam Kleiner | March 5, 2019 | AI, Business transformation, Cognitive enterprise

Every time a mobile device manufacturer throws a new release party, we’re reminded how much tech matters. People want the latest devices, apps and other digital tools. Results from a recent survey show the fever applies to workplace technology, too. More than 200 enterprise workers in the United States and Canada responded to the survey, more

The Smart List: How an AI service desk inspired Brazil’s BRF to think differently

Written by Adam Kleiner | October 23, 2018 | AI, Automation, Process optimization...

With more than 30,000 enterprise technology users in locations around the world, the IT service desk for Brazil food company, BRF, keeps as busy as any. This reality was part of the Itajai, Santa Catarina-based company’s interest in implementing an AI-powered help desk. In 2017, BRF implemented IBM Workplace Support Services with Watson and gave more

How employee expectations drive collaboration in a digital workplace

Written by Adam Kleiner | October 12, 2017 | Business transformation, Cognitive enterprise, Digital reinvention

Mobility is fundamentally reshaping the relationship between the employee and the employer. In today’s digital world, employee and consumer experiences are beginning to look like one and the same. As the line between virtual and physical worlds diminishes, employee collaboration also evolves. The workforce is more collaborative, innovative and agile in a digital workplace. Organizations more