5 ways to identify the right managed applications services provider

What to look for when choosing a managed SAP and Oracle provider for your business

By | 2 minute read | January 26, 2021

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More than half of IT leaders describe innovation as “important” or a “primary factor” in their activities, according to a recent survey by 451 Research. That’s no surprise. From digital workplace enhancements to enabling employee mobility, many organizations were forced to accelerate their digital transformations in 2020.

Now teams are experiencing even more pressure to scale this transformation across their organizations, especially to mission-critical applications such as SAP and other enterprise resource planning (ERP) applications not originally developed for the cloud. Moving ERP applications to the cloud can enhance agility and efficiency, freeing teams to innovate in new ways, but managing them can be difficult, time consuming, and distract from other strategic IT priorities.

Navigating the complexity of moving ERP applications to the cloud

Because these complex ERP applications are responsible for fulfilling core business needs, downtime and delays aren’t acceptable. But finding, hiring, training and retaining skilled talent to manage a multicloud environment in-house is a primary challenge for 43% of organizations planning to use cloud, according to a survey conducted by IBM Market Development & Insights. This barrier limits an organization’s ability to take advantage of emerging technologies and streamline its transformation.

To overcome this barrier, a trend has emerged—working with a provider to manage SAP, Oracle and other critical applications in a hybrid cloud model. “We simply didn’t have the resources to manage our SAP ERP environment,” said Maria Gutierrez, CIO at Performance iN Lighting, a manufacturer of indoor and outdoor lighting fixtures. “To liberate our IT team from time-consuming manual tasks, we set our sights on a fully managed solution.”

The right managed applications services provider can bridge the skills gap with resources trained across multiple cloud infrastructures and applications to help deliver reliable and responsive IT.

Choosing the right provider

To help ensure you meet these and other IT and business objectives, look for the following qualities in a managed applications services provider:

  • Choice. Choose a managed services provider that is qualified to meet your business’ specific goals.
  • Security. Be clear on how the provider will protect your data and applications, and make sure the provider’s measures are enough to keep your data safe.
  • Management. Ensure the provider you choose can support your applications across multiple clouds and geographies.
  • Expertise. Confirm the provider’s proven tools and methodologies are proven effective for your industry.
  • Simplicity. Find out how the provider will use automation and AI to simplify and provide visibility into your entire application environment.

To further guide organizations through what questions to ask and what answers to listen for when selecting a managed services provider, read the full managed cloud ERP comparison guide.