Three critical questions for healthcare leaders

By | 2 minute read | May 20, 2020

Every organization has a part to play in responding to the COVID-19 pandemic. Public sector agencies and private sector companies are surging to the mission, mitigating the impact of the virus and gearing up for recovery. Leaders in organizations of all sizes are dealing with challenges they hadn’t dreamt would befall our world.

For leaders in the healthcare industry, how to deal with the extreme demands on staff is imperative. These three critical questions can help you on the path to optimizing your staff during these times.

1) Do you know what skills will be needed in your organization through the duration of the crisis and beyond?

As HR leaders it can be very difficult to manage your talent using systems designed to have your staff self-select skills and experiences. If you have incomplete data and newfound flexibility, due to some States easing rules around certifications, etc. then artificial intelligence (AI) can be a powerful tool in helping to uncover the skills hidden within your organization and realign your caregivers into the positions of most critical need. The ability to get a worker to a new role lies within an organization’s ability to understand the skills it needs, the skills a worker brings with them, and the gap to train the worker for the new role – in an environment that is changing rapidly day to day.

2) Does your employee experience lend itself to supporting your team during these very challenging times?

Many healthcare organizations are facing a new paradigm, dealing with a surge of new hires, including full time and per diem, locum tenens and other new staff from support vendors.  One thing these individuals all need in order to provide the best care outcomes is information, whether training/talent development, payroll information or support from your HR team and HR service center.  This is another area where AI can be a powerful force multiplier for your organization. With always on 24/7 support, AI tools give your caregivers access to the information they need when they need it. Virtual agents can be easily integrated into your systems and facilitate processing complex HR and payroll transactions and scale in a way that won’t overload your HR staff so that your team can stay focused on serving your patients.

3) Does your talent acquisition effort have the agility to move as quickly as you need?

Leverage the same AI capabilities to accelerate hiring and improve quality of hire. AI helps your talent your talent acquisition team by evaluating applicants against the skills required to perform the role and surfacing the most qualified. It learns the attributes that your find most critical and highlights those candidates. It also helps you assess for adjacent skills to help you find talent that needs a little bit of development to become a strong performer – talent you might have missed before.

As a leader, you play a critical role in helping to defeat this and future challenges your organization may face.  But with the right people and tools you can surge to any mission and overcome.